{"id":4016,"date":"2023-10-09T10:17:59","date_gmt":"2023-10-09T10:17:59","guid":{"rendered":"https:\/\/www.vitelglobal.com\/blog\/?p=4016"},"modified":"2024-09-19T09:41:38","modified_gmt":"2024-09-19T09:41:38","slug":"agent-productivity","status":"publish","type":"post","link":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/","title":{"rendered":"Role of Technology in Agent Productivity"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 ez-toc-wrap-left counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#Benefits_That_You_Can_Gain_from_Taking_Advantage_of_Technology_in_Your_Business\" >Benefits That You Can Gain from Taking Advantage of Technology in Your Business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#Guidelines\" >Guidelines<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#Major_Ways_Technology_Helps_Improve_An_Agents_Performance\" >Major Ways Technology Helps Improve An Agent\u2019s Performance<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#Important_Ways_Technology_Can_Help_You_Grow_Your_Business\" >Important Ways Technology Can Help You Grow Your Business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span><p>The role of technology has evolved dramatically in the past decade. There is no longer a need to have the latest and greatest devices to stay connected with your customers or colleagues. Technology plays a major role in increasing agent productivity.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Benefits_That_You_Can_Gain_from_Taking_Advantage_of_Technology_in_Your_Business\"><\/span>Benefits That You Can Gain from Taking Advantage of Technology in Your Business<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>AI in business phone systems makes it easy for agents to handle customer requests in a timely fashion. Keeping them focused on the task at hand and increasing productivity.<\/li>\n<li>Eliminate frustrations by enabling agent self-service, which enables them to be proactive instead of reactive while providing more time for customer service.<\/li>\n<li>Take control over the high costs of office upkeep by replacing those old analog phone lines with <a href=\"https:\/\/www.vitelglobal.com\/cloud-pbx-phone-system\" target=\"_blank\" rel=\"noopener\"><strong>cloud PBX solutions<\/strong><\/a>.<\/li>\n<li>Modern features like voicemail allow you to create new avenues for increasing agent usage.<\/li>\n<li>Technology can also help enhance productivity in a number of areas. For example, agents are often addresses by customers and coworkers to perform tasks that they wish someone else may do (something it is difficult to accomplish in a traditional office setting). Don\u2019t let your business fall behind the competition because of outdated technology.<\/li>\n<li>For a savvy business owner, the right technology is an investment in the future of your company. Wondering why you should invest in PBX phone systems? Read on to discover five reasons you need to rethink your office technology.<\/li>\n<li>For agents, customer service is not about using technology to get customers off the phone as soon as possible. It&#8217;s about helping them resolve their problems and be satisfied with the outcome of their calls.<\/li>\n<li>To achieve this goal, you need a wide variety of tools at your disposal for training and improving agent performance.<\/li>\n<li>Customer service is all about the details. You need to know who your customers are, what their buying habits are, and what makes them happy.<\/li>\n<li>Contact center solutions can give you the opportunity to combine your customer information with real-time information to allow you to provide better service while making smarter business decisions.<\/li>\n<\/ul>\n<div class=\"container\"><div class=\"row\"><div class=\"d-md-flex post-entry-2 half handpick\"><div class=\"col-md-4 col-xs-12\"><a href=\"https:\/\/www.vitelglobal.com\/blog\/customer-service-ai-strategies\/\" class=\"handpickle-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/07\/AI-Strategies-for-Customer-Service-Enhancing-Support.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"AI Strategies for Customer Service\" srcset=\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/07\/AI-Strategies-for-Customer-Service-Enhancing-Support.png 1200w, https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/07\/AI-Strategies-for-Customer-Service-Enhancing-Support-300x157.png 300w, https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/07\/AI-Strategies-for-Customer-Service-Enhancing-Support-1024x536.png 1024w, https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/07\/AI-Strategies-for-Customer-Service-Enhancing-Support-768x402.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/div><div class=\"col-md-8 col-xs-12 align-items-center d-flex\"><a class=\"handpickle-title\" href=\"https:\/\/www.vitelglobal.com\/blog\/customer-service-ai-strategies\/\"><span class=\"picked-style\"><\/span>AI Strategies for Customer Service: Enhancing Support<\/a><\/div><\/div><\/div><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Guidelines\"><\/span>Guidelines<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Scalable solutions that are easy to understand and implement will ensure efficiency throughout the organization.<\/li>\n<li>A seamless integration with existing software will ensure that your employees only need to learn one system (in this case, a unified communications platform).<\/li>\n<li>A robust network of resources and support will ensure that you will have the tools necessary to stay ahead of the game.<\/li>\n<li>A flexible environment with management options that are accessible at any time is an essential component of a successful unified communications solution.<\/li>\n<li>High utilization rates are essential for systems to be effective. It is often known that telemarketers, on average, only speak to half of the people they call. Managers who are not utilizing agent self-service or voicemail have a similar high utilization rate.<\/li>\n<li>Investing in the latest technology will increase the productivity of your business. A unified communications platform can help put you ahead of the competition and ensure that your business grows for years to come.<\/li>\n<\/ol>\n<p>Technology has been transforming our lives in so many ways. We are constantly using technology and spending hours on our favorite websites, social media, apps, and streaming platforms. With the role of <a href=\"https:\/\/www.vitelglobal.com\/small-business-phone-service\" target=\"_blank\" rel=\"noopener\"><strong>Small business phone services<\/strong><\/a>, agent productivity becomes more talked about, and areas such as artificial intelligence being implemented in tasks that traditionally have been completed by an agent, we need to consider how these technologies perform.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Major_Ways_Technology_Helps_Improve_An_Agents_Performance\"><\/span>Major Ways Technology Helps Improve An Agent\u2019s Performance<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3>Automation of Routine Tasks<\/h3>\n<p>Technology, such as chatbots and robotic process automation (RPA), can handle routine and repetitive tasks, allowing human agents to focus on more complex and value-added activities. This automation can include tasks like data entry, ticket routing, and basic customer inquiries.<\/p>\n<h3>Access to Information<\/h3>\n<p>There are a number of ways in which technology has enhanced agent productivity, including an increase in the availability and amount of data. With technology, we can access information at our fingertips, whether that information is stored on <a href=\"https:\/\/www.vitelglobal.com\/corporate-business-phone-solutions\" target=\"_blank\" rel=\"noopener\"><strong>corporate business phone solutions<\/strong><\/a>.<\/p>\n<h3>Drive Performance<\/h3>\n<p>Technology improves agent productivity by providing easy access to a wide range of resources and business functions. It includes things like project management tools, making it easier for employees to track tasks and monitor progress.<\/p>\n<h3>Save Time<\/h3>\n<p>Technology is helping agents save time by eliminating redundant communication with other employees. For example, the use of a chatbot or a FAQ tool can capture the answers to common questions so that agents spend less time answering similar inquiries. It also prevents agents from having to re-explain an issue each time it occurs.<br \/>\n<div class=\"container\"><div class=\"row\"><div class=\"d-md-flex post-entry-2 half handpick\"><div class=\"col-md-4 col-xs-12\"><a href=\"https:\/\/www.vitelglobal.com\/blog\/customer-service-with-voicebots\/\" class=\"handpickle-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"628\" src=\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/09\/Customer-Service-with-Voicebot-Customer-Service.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Customer Service with Voicebot\" srcset=\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/09\/Customer-Service-with-Voicebot-Customer-Service.webp 1200w, https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/09\/Customer-Service-with-Voicebot-Customer-Service-300x157.webp 300w, https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/09\/Customer-Service-with-Voicebot-Customer-Service-1024x536.webp 1024w, https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/09\/Customer-Service-with-Voicebot-Customer-Service-265x139.webp 265w, https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/09\/Customer-Service-with-Voicebot-Customer-Service-768x402.webp 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/div><div class=\"col-md-8 col-xs-12 align-items-center d-flex\"><a class=\"handpickle-title\" href=\"https:\/\/www.vitelglobal.com\/blog\/customer-service-with-voicebots\/\"><span class=\"picked-style\"><\/span>Revolutionizing Customer Service with Voicebot Customer Service<\/a><\/div><\/div><\/div><\/div><\/p>\n<h3>Training<\/h3>\n<p>Best small business phone service is feasible agent productivity by providing employees with the tools and resources they need for self-paced on-the-job training. In fact, an increasing number of companies are implementing technology for this very reason. Employees can use these tools to learn new skills, and remote training solutions can aid in employee development by providing additional training when it is needful.<\/p>\n<h3>Research<\/h3>\n<p>Technology is making it easier for agents to access the information required to be successful in their role. Whether an employee is researching company procedures or product information, they can find what they need more quickly with technology than without.<\/p>\n<h3>Improve Employee Satisfaction<\/h3>\n<p><a href=\"https:\/\/www.vitelglobal.com\/blog\/conversational-ai-in-business-phone-services\/\" target=\"_blank\" rel=\"noopener\"><strong>AI in Business Phone Services<\/strong><\/a> is to improve agent productivity in a number of ways, including through better communication and collaboration with team members and managers. It makes employees feel more connected to one another and more involved in office functions like team meetings and group chats, contributing to a greater sense of teamwork and collaboration among employees.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Important_Ways_Technology_Can_Help_You_Grow_Your_Business\"><\/span>Important Ways Technology Can Help You Grow Your Business<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ol>\n<li>Collecting and analyzing data allows customer service agents to offer better services. The more they know about your customers, the easier it will be for them to infer why a certain decision is chosen on behalf of a particular person or customer group and adjust their behavior accordingly.<\/li>\n<li>Technology can help your business grow by allowing you to make informed decisions about products and services. You have to be available and who your target audience is. Accessing customer data will let you know what is selling best, which inventory you need to re-order, and which areas of your business are not getting the attention they deserve. It would help if you also looked at ways of reaching out to new groups in order to expand your business.<\/li>\n<li>Using technology for data analysis will allow you to streamline processes and reduce costs. For instance, if you use a spreadsheet to keep track of the products you currently offer, you can easily see how new opportunities are working. You can also take advantage of the new technology available.<\/li>\n<li>Customers will leave your business if they are not satisfied with the service that they receive from your agents. Technology can enable you to get details about who has been talking to which agent, allowing agents. To take steps toward improving customer satisfaction. By keeping track of this information, agents can assume that each customer. It will be treated as well as the other customers in the same situation and location.<\/li>\n<\/ol>\n<blockquote><p><strong>Learn More about <a href=\"https:\/\/www.vitelglobal.com\/blog\/productivity-hacks-in-2023\/\" target=\"_blank\" rel=\"noopener\">Productivity Hacks<\/a><\/strong><\/p><\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Corporate business phone solutions have become an indispensable asset for professionals working in today\u2019s business environment. Taking advantage of automatics, marked inclusions, and multi-moveable transmission, organizations offer unique customers to solve problems, ultimately for customer loyalty and agent productivity.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 5<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>The role of technology has evolved dramatically in the past decade. There is no longer a need to have the latest and greatest devices to stay connected with your customers or colleagues. Technology plays a major role in increasing agent productivity. Benefits That You Can Gain from Taking Advantage of Technology in Your Business AI [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":4017,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[501,755],"tags":[1055,1054,914,443,729,899],"class_list":["post-4016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-future-of-work","category-high-tech","tag-agent-experience","tag-agent-productivity","tag-contact-center-solutions","tag-corporate-business-phone-solutions","tag-customer-experience","tag-virtual-assistants"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Role of Technology in Agent Productivity<\/title>\n<meta name=\"description\" content=\"Discover How Technology Boosts Agent Productivity. Learn more about how Best Small Business phone services can help Businesses.\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Role of Technology in Agent Productivity\" \/>\n<meta property=\"og:description\" content=\"Discover How Technology Boosts Agent Productivity. Learn more about how Best Small Business phone services can help Businesses.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/\" \/>\n<meta property=\"og:site_name\" content=\"Vitelglobal Communications\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-09T10:17:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-19T09:41:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Prasanna Dasari\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Prasanna Dasari\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/\"},\"author\":{\"name\":\"Prasanna Dasari\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/person\/30a8e035b4393cac3402199596e25ccf\"},\"headline\":\"Role of Technology in Agent Productivity\",\"datePublished\":\"2023-10-09T10:17:59+00:00\",\"dateModified\":\"2024-09-19T09:41:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/\"},\"wordCount\":1238,\"publisher\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png\",\"keywords\":[\"Agent experience\",\"Agent productivity\",\"Contact Center Solutions\",\"Corporate Business Phone Solutions\",\"Customer Experience\",\"Virtual Assistants\"],\"articleSection\":[\"Future of Work\",\"High Tech\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/\",\"url\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/\",\"name\":\"Role of Technology in Agent Productivity\",\"isPartOf\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png\",\"datePublished\":\"2023-10-09T10:17:59+00:00\",\"dateModified\":\"2024-09-19T09:41:38+00:00\",\"description\":\"Discover How Technology Boosts Agent Productivity. Learn more about how Best Small Business phone services can help Businesses.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage\",\"url\":\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png\",\"contentUrl\":\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png\",\"width\":1200,\"height\":628,\"caption\":\"Agent Productivity\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\/\/www.vitelglobal.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Industries\",\"item\":\"https:\/\/www.vitelglobal.com\/blog\/category\/industries\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"High Tech\",\"item\":\"https:\/\/www.vitelglobal.com\/blog\/category\/industries\/high-tech\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Role of Technology in Agent Productivity\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#website\",\"url\":\"https:\/\/www.vitelglobal.com\/blog\/\",\"name\":\"Vitelglobal communications\",\"description\":\"The ultimate Business cloud voice &amp; data services\",\"publisher\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#organization\"},\"alternateName\":\"Vitelglobal communications\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.vitelglobal.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#organization\",\"name\":\"Vitelglobal communications\",\"alternateName\":\"Vitelglobal communications\",\"url\":\"https:\/\/www.vitelglobal.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2024\/02\/favicon-image.png\",\"contentUrl\":\"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2024\/02\/favicon-image.png\",\"width\":38,\"height\":33,\"caption\":\"Vitelglobal communications\"},\"image\":{\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/person\/30a8e035b4393cac3402199596e25ccf\",\"name\":\"Prasanna Dasari\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a5d5783b6e98539d168479375372e9124bf741b083d31d8db9ec4d1d198c2bc8?s=96&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a5d5783b6e98539d168479375372e9124bf741b083d31d8db9ec4d1d198c2bc8?s=96&r=g\",\"caption\":\"Prasanna Dasari\"},\"description\":\"Prasanna Dasari is a Blogger, Engineer, Author, and a Motivational Speaker, who would like to share his views with the world through his writings. His passion for writing made him create World\u2019s Showcase (his first blogging venture), which started 10 years ago. Since then, Prasanna has explored various ways to connect and engage with people from all walks of life and offer them the best value through his content.\",\"url\":\"https:\/\/www.vitelglobal.com\/blog\/author\/prasanna\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Role of Technology in Agent Productivity","description":"Discover How Technology Boosts Agent Productivity. Learn more about how Best Small Business phone services can help Businesses.","canonical":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/","og_locale":"en_US","og_type":"article","og_title":"Role of Technology in Agent Productivity","og_description":"Discover How Technology Boosts Agent Productivity. Learn more about how Best Small Business phone services can help Businesses.","og_url":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/","og_site_name":"Vitelglobal Communications","article_published_time":"2023-10-09T10:17:59+00:00","article_modified_time":"2024-09-19T09:41:38+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png","type":"image\/png"}],"author":"Prasanna Dasari","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Prasanna Dasari","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#article","isPartOf":{"@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/"},"author":{"name":"Prasanna Dasari","@id":"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/person\/30a8e035b4393cac3402199596e25ccf"},"headline":"Role of Technology in Agent Productivity","datePublished":"2023-10-09T10:17:59+00:00","dateModified":"2024-09-19T09:41:38+00:00","mainEntityOfPage":{"@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/"},"wordCount":1238,"publisher":{"@id":"https:\/\/www.vitelglobal.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png","keywords":["Agent experience","Agent productivity","Contact Center Solutions","Corporate Business Phone Solutions","Customer Experience","Virtual Assistants"],"articleSection":["Future of Work","High Tech"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/","url":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/","name":"Role of Technology in Agent Productivity","isPartOf":{"@id":"https:\/\/www.vitelglobal.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage"},"image":{"@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage"},"thumbnailUrl":"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png","datePublished":"2023-10-09T10:17:59+00:00","dateModified":"2024-09-19T09:41:38+00:00","description":"Discover How Technology Boosts Agent Productivity. Learn more about how Best Small Business phone services can help Businesses.","breadcrumb":{"@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#primaryimage","url":"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png","contentUrl":"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2023\/10\/Role-of-Technology-in-Agent-Productivity.png","width":1200,"height":628,"caption":"Agent Productivity"},{"@type":"BreadcrumbList","@id":"https:\/\/www.vitelglobal.com\/blog\/agent-productivity\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.vitelglobal.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Industries","item":"https:\/\/www.vitelglobal.com\/blog\/category\/industries\/"},{"@type":"ListItem","position":3,"name":"High Tech","item":"https:\/\/www.vitelglobal.com\/blog\/category\/industries\/high-tech\/"},{"@type":"ListItem","position":4,"name":"Role of Technology in Agent Productivity"}]},{"@type":"WebSite","@id":"https:\/\/www.vitelglobal.com\/blog\/#website","url":"https:\/\/www.vitelglobal.com\/blog\/","name":"Vitelglobal communications","description":"The ultimate Business cloud voice &amp; data services","publisher":{"@id":"https:\/\/www.vitelglobal.com\/blog\/#organization"},"alternateName":"Vitelglobal communications","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.vitelglobal.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.vitelglobal.com\/blog\/#organization","name":"Vitelglobal communications","alternateName":"Vitelglobal communications","url":"https:\/\/www.vitelglobal.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2024\/02\/favicon-image.png","contentUrl":"https:\/\/www.vitelglobal.com\/blog\/wp-content\/uploads\/2024\/02\/favicon-image.png","width":38,"height":33,"caption":"Vitelglobal communications"},"image":{"@id":"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/person\/30a8e035b4393cac3402199596e25ccf","name":"Prasanna Dasari","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.vitelglobal.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a5d5783b6e98539d168479375372e9124bf741b083d31d8db9ec4d1d198c2bc8?s=96&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a5d5783b6e98539d168479375372e9124bf741b083d31d8db9ec4d1d198c2bc8?s=96&r=g","caption":"Prasanna Dasari"},"description":"Prasanna Dasari is a Blogger, Engineer, Author, and a Motivational Speaker, who would like to share his views with the world through his writings. His passion for writing made him create World\u2019s Showcase (his first blogging venture), which started 10 years ago. Since then, Prasanna has explored various ways to connect and engage with people from all walks of life and offer them the best value through his content.","url":"https:\/\/www.vitelglobal.com\/blog\/author\/prasanna\/"}]}},"_links":{"self":[{"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/posts\/4016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/comments?post=4016"}],"version-history":[{"count":5,"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/posts\/4016\/revisions"}],"predecessor-version":[{"id":5062,"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/posts\/4016\/revisions\/5062"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/media\/4017"}],"wp:attachment":[{"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/media?parent=4016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/categories?post=4016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vitelglobal.com\/blog\/wp-json\/wp\/v2\/tags?post=4016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}