Increase Employee Productivity by Enabling Click to Call

Prasanna Dasari

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4 min read

For businesses with multiple locations, click-to-call has always been a necessity. Now, businesses with multiple employees can take the convenience to the next level and increase productivity by allowing them to communicate easily.

For many employees, the office is the central location where they handle all their responsibilities. It’s where they store files, learn new software, and collaborate with their colleagues. However, those interactions are exclusively conducted via email and phone conversations for many companies. Those phone conversations take up more of an employee’s day than any other activity.

It seems like an odd move to allow them the ability to contact one another in case of an emergency. However, by enabling click-to-call functionality, you’re giving your employees a new tool that will help boost productivity by making it easier for them to interact with one another and pass information quickly and efficiently.

7 Advanced Business Phone Features for Technical Services

The ability to scale one’s workforce up or down to meet ever-changing business needs is critical. Unfortunately, many mobile devices cannot make voice calls. This limitation can make scaling a business’ workforce challenging.

With Click-to-Call, a productivity solution is available. It enables businesses of all sizes to leverage their employees’ mobile devices and apps by allowing call functionality. Business phone features for remote meetings help employees to connect with clients. Using their Voice over IP networks or the mobile operator’s voice call networks instead of text messaging or emailing requests. Handling time-sensitive questions in real time over a phone conversation may be better.

VoIP Integration for Better Communication

VoIP integration allows your business to make and receive phone calls to and from anywhere worldwide, regardless of the mobile network or carrier. This gives your employees a significant increase in productivity as they can contact you directly when required.

VoIP integration allows you to do this quickly and cost-effectively by empowering your resources to make confidential client communications directly from their mobile devices. This enables them to act as a 24-hour extension of your business, providing immediate access when needed throughout the day and night—whether available or working onsite at clients’ sites.

The Need for Easy and Cost-Effective Call Authority

To be effective, remote employees must be sufficiently empowered only to make those phone calls for the specific company processes they are involved in. More consumers say they would have difficulty making critical company-related calls at night or over weekends without first being able to call their boss or an executive.

This underscores the need for businesses to rethink how they empower their resources by enabling them to make calls over VoIP networks rather than simply emailing or texting.

Integrating CRM with Business Phone

Your CRM system is vital for managing customer relationships, tracking sales, and improving customer service. Integrating CRM with business phone service brings all of those tools together. So you can outsource the parts that are most convenient and easy to use while using your phone line or extension lines for what you need.

As the value of your CRM and other customer-focused technology grows, carriers are starting to offer services like click-to-call. This means you no longer have to retrieve the same information from your CRM when a prospect picks up the phone. Instead, they hear information about your product or service and can decide based on what you have to offer them.

There are many advantages to outsourcing call routing using click-to-call:

Call centers provide effective services because they can process calls from around the world in real-time. Call centers can offer better customer service because they can be in control of the information being given out and can anticipate the needs of their customers. There is a lower cost to call the call center instead of routing your calls to your own office.

Future of Contact Centers: SIP Trunking

Here’s How It Works

Streamlined Lead Management

CRM integration provides smooth lead management. When a customer calls in, instantly access their information from within the call center platform. This puts your agents in control of lead management to analyze and qualify contacts faster than ever.

Straight to the Point Call Routing

Quickly get to the point by calling customers directly from a call center agent. With the press of a button, employees can route straight to a contact’s primary line or CRM profile, streamlining lead generation and allowing you to leave customers satisfied.

Contact Profile Access

Streamline your lead routing, qualification, and analysis through integration with your CRM platform. Accessing a customer’s profile directly from within the call center helps agents better understand the customer, increasing your chances of securing new business and managing customer retention.

Call Routing Data

With click-to-call integration, you can access real-time call data that helps you gauge success with your outbound campaigns. Since each phone number is tracked when it is called, you can see how many calls are being made, how many leads are generated, and which numbers are performing at their best. This allows you to optimize your marketing strategy to help increase conversion rates.

Agent Call Analytics

Integration also provides access to custom call analytics reports, allowing you to track all your agents’ performance.

Business Phone Features

Business phone features are essential to your company’s look and feel. These business phone features help set the tone for your company and set you apart from competitors by increasing employee productivity.

Let us see the benefits of enabling click-to-call on business phones with Broadsoft Business Phone Systems to increase worker productivity.

Enabling Advanced business phone service greatly increases worker productivity by eliminating time spent scrolling through contacts. It also helps reduce time chatting with co-workers about who they should be calling about their work updates when somebody is waiting on a call back from that department.

Call Routing

Ensure that calls are directed to the correct department or team member. Call Routing is a valuable tool during an existing call to the department member.

Call Management

A phone system includes managing calls and recording important information about those calls.

Call Queues

This feature allows employees to set up groups of calls and will enable them to be monitored by department representatives. It also allows employees working in a group to share and listen in on calls. This saves time and ensures that no information will pass over.

Importance of VoIP Call Queuing Feature: Why Your Business Needs It

Call Recording

Allows you to record and save incoming and outgoing calls. This is a valuable tool when tracking conversations with essential clients, keeping notes, or even for training purposes.

Hold & Resume

Avoid missing important calls by placing yourself on hold while processing a more urgent call. The feature can then be helpful in “resuming” the original call when ready.

Call Transfer

One of the most common telephone features allows you to transfer your call to another individual without hanging up and dialing again. It also ensures that your caller will not disconnect during the transfer process and can significantly increase customer satisfaction scores.

Conclusion

With call features like click-to-call, call queues, call transfers, and more, enhancing employee communications. It provides a higher level of customer service and can improve worker productivity. In addition, these features will help your business take that next step into a more professional look and feel. Increase worker productivity using business phone service.

Published: April 28th, 2020