Our calling features have been developed to provide you with a cloud phone system that is versatile, mobile, and powerful. A wide range of phone numbers are available for you to choose from; you can also install our apps on your desktop or smartphone or tablet and use features like call forwarding, Call Flip, and more.
Establish a local presence by selecting from over 200 area codes. Assign additional numbers to call queues and users and make use of all the features.
Businesses and individuals can have a phone number to be local to their customers or contacts, even if they are physically located in a different area or country.
An extension is a flexible structure that connects employees at local and satellite offices, regardless of location. Extensions can be edited at any time.
Your colleagues can see your presence status Available, Invisible, or Do Not Disturb,whether you are using your desk phone, the mobile app, or a softphone.
When a large number of calls need to be transferred from one to another, call delegating is an easy way. Executives also appreciate the ease with calls.
Put a stop to everyone attempting to contact your company without your consent. Callers can be identified and blocked, and others can be routed to voicemail.
Make sure you're always ready to answer phone calls. Call forwarding is completely undetectable to the caller and allows your business to be available round-the-clock.
You can quickly switch between your desk phone, mobile phone, or softphone while on a call using Call Flip. It is simple to set up and provides many options for handling calls.
Calls can be stored in a virtual location and retrieved from any desk phone in your system using this feature. The call can hold for a long time and then retrieved from any extension.
Calling with a single tap on any mobile phone or desktop application is easy.When you click a number from your CRM in a browser.
Desk phone announcements can be made to colleagues across multiple office locations using intercom.
Allow your business phone system to operate at any time of day or night. Your company's main phone number and individual extensions and mailboxes can be routed by answering rules based on a variety of options.
Vitel Global's visual voicemail allows you to easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device via the Vitel Global app.
It is easy to administer across all of your locations, incorporates all of your users, offers a variety of calling options, and works seamlessly with your preferred device with our cloud phone service.
Multiple desk phones and overhead paging devices can receive one-way, real-time announcements via paging.
Use your computer, mobile device, Outlook®, cloud storage providers (such as DropboxTM), and more to send and receive faxes.
Using a single phone number, you can take calls from any phone in your home or office.
Voicemail-to-email is a service that allows you to receive and listen to your voicemails via email.
Provisioning, managing, and gaining insights are now possible from anywhere, thanks to cutting-edge administrative and analytics tools. Even if you're on the go, you can quickly and easily move, add, or change employees. Managing multiple locations and phone numbers is made easier with a visual representation of your IVR.
Business phone system administration, call management, and the user and caller experience are all revolutionised by the Vitel Global cloud phone solution, which integrates with your essential apps. At a fraction of what an old PBX would have cost.
Establish your company's image and brand with greetings.
Expand your automated attendant by adding a flexible phone menu that connects to your employees with self-service options.
With customized music and messages, you can allow the users to listen to the selective music or voice notes chosen by you.
The Vitel Global dial-by-name directory gives your business phone system the feel and functionality of a super powered system.
There are a few simple steps involved in transferring an existing phone number to a Vitel Global account.
It's easy to manage and provide support for multiple locations with our multi-site support feature.
Employee productivity and efficiency can be enhanced with the use of call monitoring. It is possible for authorised users to listen in on employee calls with clients so that they can monitor the conversation and provide coaching.
Inbound and outbound calls, as well as faxes, are recorded in Vitel Global call logs. The name of the caller, the number dialled, and the time, date, and duration of the call can be viewed.
Record all inbound and outbound calls for your Vitel Global phone system, as well as all inbound calls for your departments. Recordings can be played back and downloaded at any time, and the recording feature can be turned off whenever you like.
Your phone system's users and administrators can be easily tracked. To empower administrators to use self-service tools to resolve issues with large enterprise phone systems, Audit Trail provides a searchable account history of phone system changes.
Vitel Global extensions, voicemail, and greetings are all available to users who have hot desk phones. Workers can stay connected and efficient no matter where they work.
With Vitel Global, you can control both your incoming and outgoing caller IDs from a single interface. When making a phone call, you can also choose to display your business name.
Directory listings boost your company's visibility by allowing you to list your business in local and national directories for free.
Batch configurations allow you to apply settings to a large number of users at once, saving you time and streamlining your administrative duties.
Full service is available in over 40 countries, and inbound virtual numbers can be accessed from over 100 countries around the world thanks to Vitel Global. Benefit from a streamlined phone number management process and international device shipping without having to deal with the hassles or costs associated with managing multiple disparate phone systems
With inbound numbers from over 70 different countries, you can virtually go global. It's possible to set up a local caller ID and have it route incoming calls to any phone number without paying a fortune.
It's possible to make calls between global offices for free, as well as cheap local calls.
One-click functionality and webinar capabilities are also included in Vitel Global's services.
Up to 500 people can participate in a video conference call at a time, making it ideal for large meetings. One-click screen sharing from your desktop, mobile, apps, websites, files, and more will help you and your team work more efficiently.
Instantly join a conference call with up to 1,000 participants and local dial-in support.
Instantly connect and collaborate on any device, from any conference room, with just one tap.
With team messaging, file sharing, SMS, tasks, and more, you'll be able to collaborate more effectively.
Vitel Global improves the efficiency, speed, and effectiveness of group collaboration. Those days of sifting through an email thread from multiple team members or sifting through your inbox for a file attached to an email are long gone.
Using your personal phone number for texts is unnecessary. First-to-market text solution for businesses from Vitel Global. To colleagues, clients, and departments, you can use your business phone number to send messages.
Email, SMS, and the Vitel Global desktop and mobile apps can all be used to receive immediate notifications of new voice and fax messages.
With seven layers of security, you'll be able to stay connected even during network outages and attacks.
Using Vitel Global's secure and reliable VoIP service, your employees can make and receive calls from any internet-enabled location.
Vitel Global allows users to log in using their corporate credentials. Reduce the cost of IT support for password recovery and benefit from a central authentication point that securely accesses your Vitel Global service from any device.
Using two data centres, Vitel Global ensures enterprise-level quality of service, compliance, security and reliability for its customers. More than 45 direct peering connections are available in our global cloud infrastructure.
Vitel Global's phone system can be accessed by administrators who can assign roles and grant access permissions. Increase your company's security policy enforcement and onboarding efficiency by having more control over role selection and definition.
Our advanced call management system and analytics provide real-time, in-depth insights. Dashboards can be tailored to your needs with 30+ pre-built KPIs and QoS reports for a complete view of system-wide quality and immediate troubleshooting.
New metrics, faster performance, and data visualisations make the Analytics Portal a more user-friendly reporting tool than previous offerings like Quality of Service (QoS) reports and Live Reports.
Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls.
New metrics, faster performance, and data visualisations make the Analytics Portal a more user-friendly reporting tool than previous offerings like Quality of Service (QoS) reports and Live Reports.
An agent's performance and the quality of the customer service they receive are both tracked in Live Reports.
