Access to Your Calling Activities Through Vitel Global Communications Desktop VoIP App.

The desktop application is a software tool provided by our business phone service that allows you to manage your phone system directly from your computer.

To install the desktop application, simply visit our website and download the installation file. Run the installer and follow the on-screen instructions to complete the installation process.

Our desktop application is compatible with Windows and macOS operating systems.

The desktop application offers a range of features, including call management, call forwarding, voicemail access, call recording, contact management, and real-time call monitoring.

Yes, you can make and receive calls directly through the desktop application. It acts as a softphone, allowing you to place and answer calls using your computer's microphone and speakers or a connected headset.

Absolutely! The desktop application provides access to your call history, allowing you to review your incoming, outgoing, and missed calls. You can easily search and filter the call history for specific dates or contacts.

Yes, the desktop application can be customized to suit your preferences. You can adjust settings such as audio devices, notification preferences, call handling rules, and presence status.

Yes, you can make and receive calls directly through the desktop application. It acts as a softphone, allowing you to place and answer calls using your computer's microphone and speakers or a connected headset.

Yes, our desktop application offers integration with popular business tools such as customer relationship management (CRM) systems, email clients, and collaboration platforms. This allows you to streamline your workflow and improve productivity.

We take security seriously. The desktop application uses encryption protocols to ensure that your calls and data are secure. We also adhere to industry best practices to protect your sensitive business communications.

If you experience any issues with the desktop application, please reach out to our customer support team. They will be happy to assist you in resolving any problems and addressing your concerns.

Yes, we also offer a mobile application that provides similar functionality to the desktop application. You can download it from the app store relevant to your mobile device's operating system.

Yes, multiple users within your organization can use the desktop application simultaneously. Each user will have their own login credentials and access to their specific phone system features and settings.

The availability of the desktop application depends on the specific business phone service plan you have subscribed to. Please check your plan details or contact our sales team for more information.

Yes, the desktop application provides access to your voicemail messages. You can listen to voicemails, mark them as read, delete them, or forward them to others, all from within the application.

Absolutely! The desktop application allows you to transfer calls to other extensions or numbers easily. You can perform both blind transfers (without speaking to the recipient) and warm transfers (with a brief introduction to the recipient) as per your requirements.