#contactcenter

Vitel Global Contact Center

Power up your contact center with Vitel Global’s productivity tools.

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contact center

Wherever your consumers are, meet them there.

Continuous customer communication spanning voice, email, SMS, webchat, video, and social media unites fragmented consumer interactions.
  • Skills-based routing assigns problems to the appropriate agents.
  • The agent experience is made simpler via a single interface.
  • Obtain channel-wide reporting that is unified.Skills-based routing assigns problems to the appropriate agents.

Get the perfect mix of incoming and outgoing calls.

With automated changes, you can provide individualized service, stay in touch with consumers, and match agents to your traffic as it comes and goes.
  • Using screen pops, agents may customize their service.
  • IVR that supports speech enables customers to self-serve.
  • Strong outbound dialers increase connections between agents and customers.
incoming outgoing calls
Vitel Global Business Phone Service
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Integrations tailored to your needs as a business.

APIs, SDKs, and pre-built or bespoke CRM connections, as well as seamless communication with Vitel Global Business Phone Service, are all available.

We operate efficiently, so you can as well.

UCaaS

Integrated customer interaction solution from a single source.

A geo redundant

Across many data centers and ISPs, protect your data.

Round the clock support

Support extended from Vitel Global Communications

Easy configuration

Configure across multiple devices

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