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CRM Integration

Increase Sales Effectiveness and Support Productivity

Vitel Global CRM Link was created to provide enhancements to your experience by linking your
Vitel Global Solutions to your CRM system. Vitel Global CRM Link integrates business communications
into the environment to improve agent productivity, increase call efficiency and redefine the customer experience.

How do users benefit from CRM link for Integration?

Improved Sales Efficiency- With click-to-dial employees save 15-30 seconds a dial and never dial a wrong number. That means more calls per day and more opportunities to sell.
Personal Service- Inbound screen pops let agents know who's calling before they pick up the phone, making it easy to provide immediate, personal service.
Accurate Record Keeping- When CRM Link is used to take or make a call, entering call notes into is automatic. Your team can focus on customer interaction, yet records will always be complete and up to date.
Adoption- Integration increases adoption because it becomes part of the process of making the call, not something that needs to be updated later.

Features

Integration users enjoy:

Click-to-Dial
Incoming Call Screen Pops
Integrated Dialpad
Automated Call Logging with Notes
Easy to Set Up and Configure
Works in a browser, no software to download
Supports PC and Mac

Integrating your Vitel Global phone system with Vitel Global makes both applications more powerful by bringing together the activities and data that drive your business.

Vitel Global's advanced phone system, built-in collaboration capabilities, unique contact center approach and integration, work together to help increase the velocity of your business.

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