Advanced Features in Our Comprehensive Business Phone System

advanced features

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Having a reliable and efficient communication system is more important. Traditional phone systems are becoming obsolete, making way for business phone solutions that offer a wide range of advanced features to meet the evolving needs of modern businesses.


A comprehensive business phone system integrates various communication channels such as voice, video, and messaging into a single platform, providing businesses with a unified communication solution. These systems are designed to streamline communication processes, enhance productivity, and improve customer service.

Business phone services encompass a range of telecommunications solutions tailored to meet the needs of companies. These services typically include features such as call forwarding, voicemail, conferencing, and caller ID, among others. They provide businesses with reliable and efficient communication channels for internal and external interactions.

Additionally, modern business phone services often integrate with other technologies like email and messaging platforms to enhance collaboration and productivity within organizations.

Features To Be Included For Your Business Phone System:

Automated Receptionist

An automated receptionist is a valuable feature for phone systems. It greets incoming callers and directs them to the appropriate department with a simple key press on their phone or mobile device. This ensures callers reach the right person without needing assistance from a receptionist, thereby improving customer satisfaction.

Seamless Call Forwarding

With VoIP call forwarding, incoming calls to your old number can seamlessly redirect to your new VoIP device without interrupting the caller. This feature also allows you to make outbound calls using your old VoIP number from your new device. It eliminates the hassle of updating contact information when relocating offices or working remotely.

Private Branch Exchange (PBX)

An IP Private Branch Exchange (PBX) is a functionality that allows your employees to receive incoming calls originating from landlines. It facilitates the routing of calls from VoIP-capable devices to local lines.

Moreover, you have the ability to transfer calls from your device to your colleagues using designated extensions. This enables your callers to communicate with anyone within your call center or office by dialing a specific number.

Detailed Call Logs

Phone service software keeps comprehensive records of each call, including the date, time, caller ID, duration, and call status (such as transferred to voicemail or accepted). These logs serve as valuable resources for handling customer inquiries and analyzing sales activities.

Voicemail Transcription

Voicemail transcription is a feature that automatically transcribes voicemail messages into text format. This allows users to quickly scan through messages, prioritize responses, and easily reference important information without having to listen to entire voicemails. It enhances efficiency and ensures important messages are never missed.

Conference Calling

Conference calling enables multiple participants to join a single call from different locations. It facilitates collaboration among team members, clients, and partners, eliminating the need for physical meetings and reducing travel costs. With features like call recording and screen sharing, conference calls become even more productive for businesses.

Customizable Caller ID

Customizable caller ID allows users to display specific information when making outbound calls. This could include the company name, department, or even individual employee names. It helps recipients identify the caller quickly and enhances professionalism, especially for customer-facing interactions.

Mobile App Integration

Integration with mobile apps allows users to access business phone features on their smartphones or tablets. Whether it’s making and receiving calls, checking voicemail, or accessing call logs, mobile app integration ensures employees stay connected and productive even when they’re away from their desks.

Call Queuing

Callers are informed of their position in the queue and have the option to wait or leave a voicemail. This feature prevents missed calls during peak periods, reduces caller frustration, and ensures every call is handled efficiently.

VoIP Faxing

VoIP faxing enables users to send and receive faxes using their business phone system. It eliminates the need for traditional fax machines and paper-based processes, streamlining communication and document management. Cloud VoIP solutions also allow for easy archiving and retrieval of faxed documents.

Integration with CRM Systems

Integration with Customer Relationship Management (CRM) systems allows for seamless access to customer information during phone interactions. Callers’ details and call history can be automatically displayed, enabling more personalized and efficient customer service. Integration with CRM systems also facilitates better tracking and analysis of customer interactions for sales and marketing purposes.

International Calling

International calling allows users to make and receive calls to and from locations outside of their country. This feature enables businesses to connect with clients, partners, and suppliers across the globe, facilitating international communication and collaboration. With competitive unlimited international calling rates and high-quality connections, businesses can expand their reach and explore new opportunities in global markets.

Unified Communications

Unified communications (UC) includes features such as voice calling, video conferencing, instant messaging, and email, among others. With unified communications, users can seamlessly switch between different modes of communication, enhancing collaboration and productivity.

Whether it’s accessing voicemail from email, initiating a video call from a chat window, or sharing documents during a conference call, UC streamlines communication workflows and fosters efficient teamwork across the organization.

Mobile App Integration

It offers seamless integration with mobile apps, allowing users to access features and functionalities on-the-go. Whether it’s making calls, checking voicemail, or managing settings, our mobile app provides users with the flexibility to stay connected anytime, anywhere.

Customization and Personalization Options

Our system offers extensive customization and personalization options, allowing businesses to tailor settings according to their specific needs and preferences. Whether its configuring call routing rules, setting up voicemail greetings, or customizing user profiles, our system provides the flexibility to create a communication solution that works for you.

Customer Support and Training

Vitel Global will understand the importance of providing exceptional customer support and training to ensure the success of our clients. That’s why we offer 24/7 support availability and comprehensive training resources to help users get the most out of it. Whether it’s troubleshooting technical issues or learning how to use advanced features, our team is here to assist every step of the way.

Cost Efficiency and Value Proposition

Compared to traditional phone systems, our comprehensive business phone solutions offer significant cost savings and a compelling value proposition. By consolidating communication channels into a single platform and leveraging advanced features and functionalities, businesses can reduce operating costs, improve efficiency, and enhance customer service, ultimately driving growth and success


Our comprehensive business phone system offers a wide range of advanced features and functionalities designed to meet the evolving needs of modern businesses. From scalability and flexibility to advanced call routing options and integration capabilities, our system provides the tools and resources businesses need to streamline communication processes, enhance productivity, and deliver exceptional customer service. With our commitment to innovation, security, and customer support.

Published: July 31st, 2020