Key Features to Look For In a Business Phone Service

Key Features

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Discover the key features to look for in a business phone service. Find the best solutions for your communication needs from this blog.

Many small and medium-sized businesses rely heavily on their phone system. Business Phone Services lifeblood that drives your business, allowing you to connect with customers, manage staff members, and keep everything running smoothly.

Key Features of Business Phone Service:

Call Forwarding:

A business phone service with a call forwarding feature is ideal when you are busy chatting up a customer or need to step away from your desk.

Call forwarding allows the customer to call you and have your answer phone or mobile phone answer instead of your business phone. It is commonly used for calls that come into the business when you are not there (think: office hours) but can also be helpful if your line is down (think: noisy building, storms, etc.).


Another popular feature offered by the best business phone services is blocklisting. It allows users to keep out any specific numbers that should not be calling them or trying to text them.


An important factor in determining how professional a company’s voicemail greeting sounds is ensuring it’s set up correctly on a business phone service. A voicemail system should have a professional-sounding greeting supporting the business’s image without being excessive or confusing.

Call Recording:

With the prevalence of smartphones and VoIP technologies, it is more important than ever for a business phone service to record calls legally. It is needed if you want to train employees.

Some providers will automatically start recording your call after a certain number of minutes per day, which can also limit the usefulness of this feature; ensure you have this information before making your final decision.

CRM integration:

Many business phone service providers allow you to transfer your calls through their CRM integrations or customer relationship management systems. It helps work with different teams within the company or even to move.

Check whether it is easy to integrate your phone system with a customer relationship management (CRM) system. Does it support your CRM needs, such as customer service databases and tracking call traffic over time? 

Virtual business phone number:

Virtual business phone numbers are a great feature to look for in a business phone service. It allows you to have a professional phone number that you can use for your organization without using your phone number.

Call Transferring:

As much as we want our voice or image on a call with our customer, sometimes we have other responsibilities that take priority. Best business phone services allow for call transfers between different devices. Be wary of any phone service that does not offer this feature, as it could be one reason why the phone service is so cheap in the first place.

VoIP phone service:

It has become a way of life for many people, and there are many upsides to using VoIP services. It a straightforward to set up, doesn’t cost much, and is readily available.

If you’re interested in using VoIP services, you will want to find a phone service that has reliable, high-quality service at an excellent price. Because VoIP is the future of how we will all communicate over the phone, reliable phone service is even more crucial than before. You can get more for your money if you choose a provider that uses less expensive resources, such as smaller networks, lower bandwidths, and fewer international access numbers than larger providers.

VoIP phone service for businesses can call in and out of the United States at the local calling rate. In addition, this type of phone service can help you lower your call costs by using an alternative option to traditional landline phones.

Processor-based VoIP, as well as cloud-based services, are much more affordable than their traditional counterparts. Business phone plans are also much more flexible, with unlimited calling, toll-free, and international virtual numbers.

Billing Options:

Like many steps in business, choosing how you pay for your phone services can ensure that the expense of your calls is as efficient as possible.

Conference Calls:

You can do so via a conference call if you need to discuss something with multiple parties. It allows the customer to be in charge of the conversation and choose who he wants.

However, when a phone system fails to perform as it should, it can leave your company struggling for air; businesses need reliable phone service to function correctly.

But finding a reliable phone system can be a pain. You need to evaluate some factors when weighing your options.

Here Are The Top Three Factors To Consider When Choosing A Phone Service For Your Company:

1) Your Location: The first thing to look at is the physical surroundings around your business. A busy downtown area or rural suburb with lots of trees and thick foliage can affect the signal a phone system receives, making it more difficult for your phone service to operate as efficiently as possible. You can get good results by comparing signals in different areas; if you see poor coverage while taking calls on the road, opt for a new phone service that covers more of the place you do business.

2) Your Current Phone System: If your business already has a phone service in place, it is wise to use that as a baseline for comparison when evaluating new phone service options. If you want to switch to a new provider, try the service out on your existing system and see how it works; if you don’t like the results, you can always opt for another option.

3) Budget: Consider your budget when choosing a phone system. It would be best to balance quality and cost; cheap phone services sound tremendous but often cost more in the long run because they don’t work as well as more expensive options. You also need to ensure that you’re getting the best value for your money; for example, a cheap phone service that offers unlimited calls may not be as reliable or easy to use as a more expensive phone service that caps the number of calls you can make before becoming eligible for additional service charges.

Cloud-based systems especially offer many exciting features that improve productivity and collaboration.

7 Advanced Business Phone Features for Technical Services

Here Are Some Other Features To Be Sure Your New Phone System Includes:

  1. Efficiency: Does the system use a signal booster to eliminate dead spots or weak cell reception areas? Can you use a phone by entering PIN codes, Bluetooth, or voice commands?
  2. Identity Management: Is there an easy way to manage callers and their access privileges? Most systems allow separate user profiles and different levels of caller authentication procedures while on the phone and online.
  3. Real-Time Monitoring: Is it easy to review your real-time call traffic and generate a report? Are there tools you can use to track trends?
  4. Security: Do the system security features offer an effective way of minimizing identity theft, hackers, viruses, and other malware threats? Can you receive technical support via email, live chat, or phone? Can you escalate issues to a third-party vendor as needed?
  1. Customer Service & Support: Does the system offer 24/7 customer service and an excellent overall experience on the phone and online? In most cases, this means reaching tech support or customer service representatives by phone or live chat, but it’s essential to check that they can provide fast and effective help when needed.


The best business phone service will be compatible with your existing technology and not require something different for all your employees. Finding a service that works is preferable to having an additional application on all your computers. It saves time and money! Also, check for compatibility.

Published: July 25th, 2023