Use Cases of Cloud VoIP System in Various Industries

Cloud VoIP System

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Cloud VoIP Phone System is the widely used communication medium in almost all industries.

Other phone systems will be available in the market, but based on the demand and productivity outcome, the cloud Phone system has gained more business attention.

In this blog post, we are not going to discuss the benefits of the VoIP phone system; we are focusing on the service quality or the features of VoIP.

We will be looking into an insightful post discussing the use cases of the cloud phone system in various industries.
The following is the list of the industries we will be briefing about the use case, significance, and application of the services offered.

The list of industries is:
  • Healthcare
  • Education
  • Retail
  • Manufacturing

Now let us dive into further knowledge digging based on the utilization of VoIP by the above-pointed industries.

Cloud VoIP System for Healthcare:

Any healthcare organization needs a unique yet effective communication system. The extent of telemedicine and telemedical consultations has rapidly increased due to the global emergency.

During COVID-19, telemedicine has assisted thousands of families by taking necessary precautions and prescribing medications for health issues.

Online facilitation of contacting the medical staff has not only assisted the patients with courage and support online but also helped them to contact the specific medical personnel within less time than the offline process.

Healthcare Industries Use Cloud VoIP Phone Systems for the Following Purposes:

  • Book online consultations with doctors for online services.
  • To register their name for specialized treatments.
  • Facilitating the patients to book appointments for an offline visit.
  • Assisting the on-site medical personnel with communicating from floor to floor without meeting personnel.
  • Avoiding the clutter in the drug inventory management by contacting the drug managers.
  • The demand for the drugs and placing orders for an additional drug requirement.
  • For reporting the damages/defects notified in the lab apparatus.
  • For reporting the downtime of the electronic devices used in the medical field for quick rectification and modifications.

Along with the points mentioned above, the use case of Cloud VoIP Services varies according to the services provided by the healthcare departments.

Few healthcare units don’t allow the patients to meet the doctor of the concerned department directly; the patient or the attendant has to wait in a long queue to fill out the documentation process and assist the medical staff with their details.

These issues are present in the healthcare units, and we feel irritated to undergo them as a patient.
VoIP phone call allows the staff to keep updated with the patient’s data and assist them in a much better way within less time.

Cloud VoIP System for Education:

Educational institutions have been benefitting from Internet calling services for a long. The use case of VoIP in Education is almost common for all organizations and institutions working under the same tree.

The educational sector will utilize VoIP to carry out the following activities effectively.

  • Monitoring the class attendance by contacting the class teachers.
  • Student database management by coordinating with the non-teaching staff.
  • Admissions and other fee structures were discussed within the management.
  • Conducting online meetings and intimating the same with the parents for parent meetings and for passing other information related to the student.
  • Scheduling of online classes.
  • Usage of softphone applications for better outcomes.

The educational system has to undergo many processes involved with the student database, from organizing an online class to assessing the students’ performance subject-wise and taking necessary steps to overcome them.

With all these tasks being completed with or without the help of the on-site staff, communication sources will play a vital role in sharing the information from department to department to clear any cliches.

The student-teacher interaction will also be increased when VoIP calling is used within the school premises to contact the students at home due to personal reasons.

Repetition of classes, time wasted spending extra time for attendance adjustments, and can check down other issues with the help of VoIP solutions.

Cloud VoIP System for Retail:

Retail industries’ use case is a common thing for all types of businesses. There will be small and large businesses that will run with a particular amount of employees.

Based on the size of the employees and the need to communicate with them regarding task allocation and execution, retailers have come up with a good alternative to the traditional phone system.

They decided to have a cost-effective communication system in their businesses to prevent the loss incurred due to the communication gaps.

The Following are the Applications of VoIP Systems in the Retail Sector:
  • Product management
  • Warehouse management
  • Inventory management
  • Quality Assurance
  • Product Demand Forecasting
  • Resolving product issues
  • Market analysis
  • Interactive sessions with the customers
  • Better customer support

Retailers utilize the VoIP service providers for the above tasks and maintain consistency in the communication module provided by business analysts and other experts.

Retailers have been benefitting and doubling their income with the extensive usage of cloud business VoIP service. The VoIP services will effectively handle the time taken for passing a single note of the message or update the customer regarding the recent order.

Cloud VoIP System for Manufacturing:

VoIP services boost the manufacturer’s productivity when they are in the cloud.

The communication between the raw material providers and the manufacturing agencies will be transparent, eliminating any issues and misunderstandings.

Below are the benefits of cloud PBX phone system in the manufacturing industries:

  • Updating with the raw material suppliers
  • Placing raw material requirements using the conferencing feature in VoIP telephony
  • Managing the orders placed by the other industries and updating them regularly with the amount of product produced.
  • Assisting the employees in completing the design or production based on the timeline.


Cloud VoIP system is an outstanding performer in the telecommunication industry. Due to its features and customized plans, the VoIP services will stay on top of the list until a true dominator arrives. VoIP is integrated with CRM (Customer Relationship Management) to increase the customer’s trust.

Vitel Global Communications has features that will suit any industry’s needs, be it retail, IT staffing, or Healthcare; we provide a cost-effective solution with 24/7 customer support.

Maximize your business growth and productivity by using the top-rated business communication service provider in the industry.

Published: August 11th, 2022