How does your business phone service work?
Vitel Global Communications' business phone service operates through advanced Voice over Internet Protocol (VoIP) technology. This means that instead of traditional phone lines, calls are made and received over the internet. This approach offers greater flexibility, scalability, and a range of features suited for modern business needs.
What features are included in your business phone service?
Our service includes a comprehensive suite of features such as advanced call routing, call waiting, conference calling, auto-attendant, voicemail-to-email, call recording, and customizable call management options. These features are designed to enhance efficiency and productivity in your business communications.
Can I keep my existing phone numbers when switching to your service?
Absolutely. We support number portability, which means you can retain your existing phone numbers when you switch to our service. This process is seamless and ensures that your business experiences no downtime or inconvenience.
Is your business phone service cloud-based or on-premises?
Vitel Global Communications offers a cloud-based business phone service. This means that your phone system is hosted on our secure servers and can be accessed over the internet. This setup reduces the need for on-premises hardware and offers greater flexibility and scalability.
What kind of call quality and reliability can we expect with your service?
We prioritize high-quality, crystal-clear call quality and reliable service. Our network is optimized for voice traffic and is monitored 24/7 to ensure consistent performance and uptime. We also implement redundancy and failover systems to maintain service continuity.
Can we set up call forwarding, voicemail, and other call management features?
Yes, our system is highly customizable. You can easily set up call forwarding, voicemail, and a range of other call management features through our user-friendly interface. These features can be tailored to meet the specific needs of your business.
What security measures are in place to protect our calls and data?
We take security seriously. Our service includes end-to-end encryption for calls, secure data centers with robust physical and cyber security measures, and regular security audits to protect your calls and data against unauthorized access and threats.
