Record Calls for Future Reference

Automatic phone recordings for both incoming and outgoing calls are readily enabled by administrators that are used to refer later.

Take Off

Effortless to Install

Call recording software that is simple to use lets you enable automatic phone recordings for one or more users with just a few clicks.

Customer Satisfaction

Enhance customer experience by having the ability to instantly review customer calls, and take advantage of the chance to train staff on how to do so. A happy customer is the ultimate motive of any business.

Encrypted Calling Recordings

Gain the trust and loyalty of your customers by encrypting their most private data. Call recordings and the associated detailed data should be encrypted to show a high level of professionalism. Your clients will be grateful.

Better Business Operations

Any business that conducts phone-based transactions or regularly interacts with clients can only gain from having more knowledge about how its day-to-day interactions and operations are doing.

Automatic Business Call Recording Feature | Vitel Global | Cloud phone system

Make a Lawful Recording

An announcement will be aired prior to the call recording to confirm that it is legal and that callers have provided their approval.

Customization and Consent

All parties who have agreed to automatic recordings receive emails automatically. Use standard or personalized announcements for both incoming and outgoing calls.

Automatic Business Call Recording Feature | Vitel Global | Cloud Telephony Operation

Benefits of Call Recording

  • Improved training and quality assurance

    By recording calls, businesses can review and analyze employee performance to provide targeted training and feedback. This improves their skills and customer service.

  • Recording calls can help businesses ensure compliance with legal and regulatory requirements, such as those related to data retention, privacy, and security.

  • Boost meeting, conference, and discussion accountability so that there are no communication gaps between the teams.

  • In the event of a business dispute or misunderstanding, call recordings can provide valuable evidence and help resolve conflicts quickly and efficiently.

  • Certain industries and jurisdictions may have specific requirements for call recording, such as in financial services or healthcare, and cloud call recording can help businesses meet these requirements.

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