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A single interface that lets you view the real-time presence of user extensions

An efficient technique for administrative assistants in order to manage a high volume of call transfers on behalf of executives.

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Effective management of multiple inbound calls from your desktop

Improved Call Management System that simplifies calling experience for your agents.

Simplified Call Flow

An aid to office managers who daily handle and route incoming calls to various extensions inside the business.

Call Delegation Dashboard

Assistants can easily distinguish between calls they manage on their own behalf vs calls they manage on behalf of others. This personalized dashboard displays delegated calls.

Call Logs

Executives and assistants can both access a history of delegated calls in their call logs, which are distinguished from personal calls by unambiguous labels.

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Call Delegation of Service for Your Business | Vitel Global | Cloud phone system

Generates enhanced Team Collaboration

It is possible to make/receive/hold/pick up calls within the delegation group

It is a handy tool for the team for a better productivity

Due to the call routing process on behalf of the agents, this feature saves a lot of their valuable time so that they can focus on more productive elements.

Call Delegation of Service for Your Business | Vitel Global | Cloud Telephony Operation

Benefits of Call Delegation

  • Mixed Endpoint Mode

    Executives can receive calls on supplied desk phones while assistants manage them from a desktop using mixed endpoint modes.

  • Assistants can also start a brand-new conference or change an ongoing two-way call into an audio conference with more than 500 participants.

  • The executive and admin call delegation workflow between the desktop software and desk phones is made easier by the Bridged Call Appearance feature.

  • This provides assistance to office managers who daily manage and route incoming calls to various extensions inside the business.

  • Delegators can alter the arrangement and aliases of shared lines if they have a desk phone that supports multiple line keys.

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