What is Call Forwarding in business calling?
Call forwarding is one of the most important business phone features, which redirects incoming calls to another desired phone number or device. You get to avoid any unattended calls if you are unavailable.
It helps maintain uninterrupted communication and assures that your business operates smoothly even when you are unavailable to receive the call.
Benefits of Vitel Global Call Forwarding Feature
Cost-Effective
Avoid the need for multiple phone lines and reduce missed call rates, which can lead to missed business opportunities.
Uninterrupted Communication
You can redirect calls to your desired number or a team member and guarantee that the incoming calls are never missed or ignored. This ensures your client gets a prompt response.
Upgraded Customer Support
Upgrade to Vitel Global Business call forwarding feature and always stay available for your team and clients, no matter where you are.
Increased Work Flexibility
Manage your calls effectively whether in a meeting, traveling, or working remotely.
Improved Work potential
Allow employees to work from anywhere while maintaining consistent communication channels.
How do you set up call forwarding?
Vitel Global Call Forwarding feature is very easy to set up. Here’s a step-by-step guide:
Access Your Account
Log into your Vitel Global account using your admin or user credentials.
Navigate to Call Settings
Find the VoIP Call Forwarding option under the settings menu.
Input Number to Redirect
Enter the number where you want the calls to be forwarded that can be another number, an office phone, or even an international number.
Set Prior Conditions
You have the option to set up rules for redirecting calls.
Redirect calls when your phone line is busy, unanswered, or out of reach.
Save and Activate
Save your settings and activate call forwarding.
Your calls will now be redirected based on your configured rules.
Advanced Features
Vitel Global Call Forwarding comes with a lot of advanced features to enrich your business communication:
Voicemail Redirect
Forward voicemail notes to your other desired phone number or email for instant response.
Selective Call Forwarding
You can select to forward calls from desired numbers or during specific times.
Do Not Disturb
You get to schedule specific times when calls should not be forwarded to help maintain a work-life balance.
International Call Forwarding
Forward calls to international numbers to assure global reach without hassle.
Unavailable Forwarding
The Desk extension will ring four times and then the call is directed to the desired number.
Simultaneous Ring
Configure multiple devices to ring simultaneously so that you or your team members never miss a call.
Custom Call Routing
Set up rules to route calls based on criteria such as caller ID, time of day, or type of calls- domestic or international.
Conditional call forwarding
It can be used when you want the call to ring on your IP phone and then forwarded to another number.
Set Call Forwarding Policies
Establish and enforce policies for call forwarding within your organization to maintain consistency and efficiency.
Experience Vitel Global Advance Call Forwarding Feature
Upgrade your business calling with our next-gen Call Forwarding service. Register for our service today and enjoy the benefits of uninterrupted communication.
Vitel Global ensures you never miss a call whether you are at the office, or working remotely. See the difference Vitel Global can make to your business.
Frequently Asked Questions
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Does caller ID for incoming calls work when I set up call forwarding solutions?
Yes, you will still see the caller ID information for incoming calls even when they are forwarded.
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Can VoIP calls be forwarded to a cell phone?
Vitel Global’s Call Forwarding allows you to forward VoIP calls to any phone number, including cell phones.
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What is Call Forwarding in a business phone system?
It is a call redirection service or simply call divert service in which you transfer the incoming calls to a desired number so that it doesn’t go unattended.
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Can calls be forwarded to a non-Vitel Global number?
Yes, you can forward calls to any external number, whether it’s a landline or mobile phone.
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How to Forward calls to different numbers?
Setting up call forwarding is very easy. Just navigate to Call settings and select the “call forwarding” option. Input the number you want to forward your calls. Your steps to “call forwarding service” are complete.
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How many phone numbers can I forward calls to with each extension?
You can forward calls to unlimited lines starting from 10 different numbers per extension.
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Can we select specific hours for setting up the call forwarding service?
Yes, you can set desired timings for call forwarding to manage calls during working hours, days, or on weekends.
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Does the Vitel Global business phone system support international Call Forwarding?
It is possible to schedule call forwarding for specific times to handle calls during work hours, weekdays, or weekends.
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Can I forward the toll-free numbers?
Yes, you can forward toll-free numbers and ensure you’re available for your clients always.
