Call Logs provide comprehensive tracking, analysis, and reporting of all your call activities.
The Vitel Global VoIP business phone system improves your team’s performance and enhances your customer interactions with detailed call logs.
Call logs refer to a repository of records that capture detailed information about every call made or received by your business. This includes:
Vitel Global’s call logs make this information easily accessible, allowing businesses to review past interactions, analyze trends, and create actionable insights.
Vitel Global Call Logs track and manage all the business communication activities. Businesses can make data-oriented decisions by providing detailed insights into each call, from duration to participants.
The Vitel Global call management system provides in-depth insights into every call made and received by your business. It allows you to see critical data points like the call duration, participants, and how calls were handled.
Monitor the team’s call activity in real-time with detailed call logs. Identify which employees are excelling and which may need additional coaching. This feature helps optimize staffing and ensure that your team is performing at its peak.
One of the standout features of Vitel Global's call logs is the ability to track and analyze call patterns to manage costs effectively. You can see how long employees spend on calls, spot international calls, and manage billing more effectively. For businesses using VoIP business phone systems, this feature can greatly aid in budgeting and cost control.
Access precise records of every customer interaction, including call recordings. You can also integrate call logs with your unified communications platform or CRM, allowing your customer service team to have all the context they need before handling a call resulting in exceptional customer service.
Vitel Global Call Logs provide secure storage of call data for businesses that require strict compliance with data retention laws. Assure your business meets legal and regulatory provisions.
Call logs offer crucial insights into call patterns, peak call times, and call abandonment rates. This helps businesses allocate resources more effectively and ensure optimal staffing levels.
Call logs provide a detailed record of every interaction your business has over the call.
Businesses can monitor outbound calls, incoming calls, and more through access to a comprehensive call history. Access to all the essential details like call duration, participants, call outcomes, and recordings with Vitel Global.
Vitel Global Call Logs helps track and monitor all inbound and outbound calls.
Features like CRM integration and customizable call reports allow you to gain deeper insights into customer interactions whereas call recording provides full context for every conversation.
Gain information on all call interactions, whether it’s inbound or outbound calls, missed calls, or transferred calls. This feature helps you stay on top of both internal and external communications.
Generate detailed reports that can be filtered by user, department, or call type. Customize reports to analyze call history, abandoned calls, and other key performance metrics.
Export your call history and logs to formats like Excel or PDF for further analysis. This is an ideal feature for businesses that provide regular updates or performance reviews. Create easy-to-share reports for management or external stakeholders by exporting data.
Easily access and listen to past call recordings directly from the logs. This feature is perfect for training purposes or resolving disputes with clients. It makes sure that your team has full context for every customer interaction.
Track ongoing calls, view call history, and check performance metrics at any time. This allows you to manage your operations more effectively and make informed decisions in real-time.
Sync your call logs with your CRM system to gain deeper insights into customer interactions and improve service delivery.
Vitel Global Call Logs automatically track all inbound and outbound calls, storing data such as call time, duration, caller ID, and outcome. This information is accessible through the Admin Dashboard.
Call logs contain detailed information about each call, including the call origin, destination, duration, call participants, and call outcome like missed, answered, or voicemail sent.
From the Admin Dashboard, you can export call logs as PDF or Excel files. These exports can be customized based on specific criteria such as date range, department, or call type.
Yes. By analyzing call logs, managers can identify performance bottlenecks, monitor response times, and evaluate agent efficiency. This helps in improving overall team productivity and customer satisfaction.
Call logs are stored for as long as your account remains active. Vitel Global ensures that all call data is securely stored and accessible whenever you need it.
