What is a Hunt Group?
Hunt group is a business phone feature that directs incoming calls among the group of multiple phone extensions. It helps in routing every incoming call efficiently and effectively.
Vitel Global Hunt Groups offer better call management among the teams which enhances customer service.
Hunt Groups vs. Ring Groups Feature
Hunt groups and ring groups aim to improve call handling but they differ in functionality.
Hunt Groups
In Hunt Groups, calls are distributed according to predefined rules which ensure that the call reaches an available team member in an organized manner.
Ring Groups
All phones in the group ring simultaneously in “Ring Groups”. The call is answered by the first person who picks up.
Benefits of Using Hunt Groups
Experience a more organized approach to handling incoming calls and delivering exceptional customer service with the Vitel Global Hunt Groups.
Enhanced Call Handling
Automate the call routing process with the hunt group call management. Ensure incoming calls are distributed efficiently among available team members and reduce the risk of missed calls.
Improved Customer Service
Reduce wait times and ensure that calls are answered promptly. This instant response builds customer satisfaction and portrays a positive impression of your business.
Optimized Workflows
Distribute calls fairly among team members. This balanced distribution prevents overload on any individual which leads to an organized and efficient workflow.
Increased Productivity
Reduce call disruptions and ensure team members are available to handle calls most effectively. Minimize disruptions and maximize team availability with hunt groups.
Scalability and Adaptability
Hunt groups can be easily reconfigured to meet changing needs as your business grows or changes. Easily adjust the hunt group settings to scale and adapt as required.
How Does a Hunt Group Work?
Hunt groups direct incoming calls to a predefined phone line in a systematic way. This process ensures prompt response by the most appropriate team member available.
Type of Hunt Group & Working
Sequential Hunt Group
All Incoming calls are directed to every phone extension in a distinct order. Then the call moves to the next line in the sequence if the first line is busy or remains unanswered.
Simultaneous Hunt Group
Every phone in the group rings at the same time when a caller calls. The first team member available is responsible for responding.
Weighted Hunt Group
Calls are distributed based on predefined significances assigned to each phone line. This allows better control over call distribution.
Circular Hunt Group
Calls are circularly rotated among phone lines and make sure of the even distribution of the call load.
Regular/Standard Hunt Group
It is a direct method where calls are routed to each extension in a fixed order.
Longest Idle Hunt Group
In this method, incoming calls are directed to the phone that has been idle for the longest period, ensuring even call distribution.
Use Cases for Hunt Groups
Hunt groups are ideal for businesses of all sizes and can be helpful in various case scenarios.
Customer Support
Ensuring that customer inquiries are handled efficiently by a support team.
Sales Teams
Distribute leads among sales representatives to maximize conversion opportunities.
General Office Lines
Managing calls to general business lines to prevent missed calls and enhance professionalism.
Frequently Asked Questions
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What is a hunt group?
A hunt group business phone call management feature that routes incoming calls across a group of users to make sure that the calls are answered promptly.
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How to create and manage a hunt group?
You can create and manage hunt groups by setting up rules for call distribution, configuring group members, and then adjusting settings through the Vitel Global business phone system portal. For further help, please contact our customer support!
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What is the difference between hunt groups and ring groups?
Hunt groups direct calls based on specific routing rules. But ring groups ring all phones in the group at the same time or in a fixed order until the call is answered.
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Is it possible to reassign agents to multiple hunt groups?
Yes, agents can be assigned to multiple hunt groups, allowing for flexible call handling based on their availability and expertise.
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What are circular hunt groups?
Circular hunt groups distribute calls in a rotating manner, ensuring an even distribution of call load among team members.
Upgrade business call management and customer service with Vitel Global hunt groups.
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