Quality of Service Reports

Actively track and resolve call quality issues that have an immediate impact on your users worldwide.

Take Off

Powerful Monitoring

Versatile dashboards for targeted monitoring and analyzing with interactive run-time graphical representations.

Better Caller Experience

A VoIP QoS report can help identify issues that are impacting the quality of the voice or video transmitted over the system. With this information, administrators can take steps to optimize the system and improve the quality of the user experience.


You have the freedom to examine performance and trends based on geography, call volume, codecs, internet service providers, device types, and more with multidimensional filters.

Immediate Resolution

Quickly identifying any patterns in problematic calls for prompt isolation, troubleshooting, and resolution is made possible by single glance summary.

Quality of Service (QoS) Reports Solution | Vitel Global | Cloud phone system

Identify Trends at Individual/Integrated Levels

Monitoring quality trends at the call and individual user levels.

Quality Scores based on Parameters

Easy-to-understand quality ratings based on transport data, such as jitter, latency, packet loss, and codecs, for video streams.

Quality of Service (QoS) Reports Solution | Vitel Global | Cloud Telephony Operation

Benefits of VoIP Quality of Service (QoS)

  • Mean opinion score (MOS)

    This is a subjective measure of the perceived quality of the voice or video by the end-user.

  • This measures the delay between when a speaker speaks and when the listener hears the message. High latency can cause communication issues, such as delays or interruptions.

  • This measures the variation in the delay of voice or video packets transmitted over the network. High jitter can result in choppy or garbled audio or video.

  • This measures the number of data packets that are lost during transmission. Even a small amount of packet loss can cause degradation in voice or video quality.

Vitel Live Chat

Cookie Consent

By selecting "Accept All Cookies," you consent to the placement of cookies on your device to improve website navigation, evaluate site interactions, and support our marketing initiatives.Visit our Cookie Policy to know more Cookie Policy & Privacy