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Travel with Vitel Global Communications to Empower Your Business. Have a look at our compliances and achievements.
AI-Powered Business Communication Solutions for the Hospitality Industry
Enhance Guest Experience, Streamline Operations, and Improve Staff Coordination with AI-Driven Communication
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AI-Driven Business Phone System
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Smart Call Routing to Instantly Connect Guests with Front Desk & Services.
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Voicemail-to-Email Transcription for Faster Guest Inquiries Response.
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Call Forwarding & Masking for Secure Staff & Guest Communication.
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Local, Toll-Free & Global Numbers for Seamless International Bookings.
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Call Recording & Analytics for Service Quality Monitoring & Training.
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Secure Messaging & Staff Collaboration
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Real-Time Messaging for Instant Coordination Between Departments.
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Automated Reservation & Check-in/Check-out Alerts for Guests.
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File & Document Sharing for Shift Schedules & Service Requests.
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Multi-Device Syncing for Staff Working Across Locations.
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HD Video Conferencing for Operations & Guest Services
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Seamless Virtual Concierge Services for VIP Guests.
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Multi-Location Video Meetings for Hotel & Resort Management.
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Live Event Coordination & Planning for Banquets & Conferences.
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AI-Powered Meeting Summaries & Transcriptions for Staff Briefings.
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AI-Powered Communication API
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Automated SMS Alerts for Guest Reservations & Special Offers.
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Real-Time Call Logs & Analytics for Customer Service Optimization.
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Custom API Workflows for POS, CRM & Property Management System Integration.
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Seamless Connection with Hospitality & Booking Platforms.
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Unified Communications as a Service (UCaaS)
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Automated Call Distribution (ACD) for Reservations & Guest Services.
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Omnichannel Communication for Calls, SMS, Emails, and WhatsApp.
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AI-Based Virtual Assistant for 24/7 Guest Support & Concierge Services.
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Multi-Property & Remote Work Support for Hotel Chains & Resorts.
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Seamless CRM & Property Management System (PMS) Integration
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One-Click Guest Calling from Your CRM or PMS.
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Automated Call Logging for Customer Profiles & Loyalty Programs.
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Data-Driven Guest Insights for Personalized Offers & Services.
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Integrations with Opera, Salesforce & More.
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Must-Have Business Phone Features for Hospitality Firms
Streamline your operations and deliver exceptional guest experiences with these must-have features dedicated to the hospitality industry from Vitel Global:
Advanced Call Management
Efficiently handle high call volumes with automated routing and IVR systems to connect guests to the right department instantly.
SIP Trunking
Simplify communication infrastructure with scalable and cost-effective voice and video services
Voicemail-to-Email
Ensure no guest inquiry is missed by receiving voicemail messages directly in your inbox, even when you’re on the go.
Call Recording and Analytics
Monitor and improve guest interactions with recorded calls and insights into call performance for enhanced service quality.
Smart Call Forwarding
Keep your team accessible by automatically forwarding calls to multiple devices, ensuring seamless guest support anytime.
HD Video Conferencing
Collaborate with vendors, staff, and event planners in real time for flawless event coordination and operational efficiency.
Automated SMS Notifications
Reduce no-shows and keep your guests informed with timely updates on bookings, check-ins, and event details.
On-Hold Music
Keep your guests engaged with customized on-hold music, enhancing their experience even during short wait times.
Call Queuing
Manage high-demand periods by placing incoming calls in an organized queue, ensuring every guest is attended to promptly.
Trusted Communication Excellence for Hospitality Firms
Guests Served Nationwide Using Our Platform.
Handling High-Volume Guest Calls efficiently.
99.999% Uptime Guarantee.
10+ Industry Awards for Innovation and Support.
Smart Business Communication Tools for Exceptional Hospitality
Enhance guest satisfaction, simplify operations, and deliver seamless experiences.
Advanced Call Management
Custom greetings, automated routing, and priority call handling.
Benefit: Ensure no guest inquiry is missed during busy seasons.
HD Video Conferencing
Collaborate with vendors, staff, or event planners in real-time.
Benefit: Deliver flawless event coordination and operational planning.
WhatsApp Business Integration
Provide real-time updates to guests, such as reservation confirmations or event schedules.
Benefit: Strengthen guest engagement with instant communication.
Team Messaging for Staff
Encrypted, real-time communication for quick updates.
Benefit: Simplify internal coordination during high-traffic periods.
CRM Integration
Sync calls with property management systems like Zoho, Salesforce, or HubSpot.
Benefit: Track guest interactions and personalize their experiences.
Automated SMS Notifications
Notify guests of booking confirmations, check-in reminders, or event updates.
Benefit: Reduce manual follow-ups and enhance guest satisfaction.
Unified Communications (UCaaS)
Centralize calls, messaging, and video across locations.
Benefit: Manage multi-property operations seamlessly.
Call Recording and Analytics
Record calls for quality control and access to detailed insights.
Benefit: Improve guest interactions and train staff effectively.
Why Hospitality Firms Choose Vitel Global Business Phone Services
Discover how we outshine competitors in features, reliability, and support.
| Feature | Vitel Global | RingCentral | Nextiva | Vonage | 8x8 | Dialpad |
|---|---|---|---|---|---|---|
| Call Quality |
(4.9) |
(4.7) |
(4.5) |
(4.2) |
(4.6) |
(4.4) |
| Ease of Setup |
(4.9) |
(4.6) |
(4.2) |
(4.1) |
(4.4) |
(4.3) |
| Customer Support |
(5.0) |
(4.7) |
(4.3) |
(4.1) |
(4.5) |
(4.4) |
| Reliability |
(4.9) |
(4.6) |
(4.4) |
(4.1) |
(4.5) |
(4.4) |
| Pricing Value |
(4.9) |
(4.5) |
(4.4) |
(4.1) |
(4.4) |
(4.3) |
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Trusted by 95% of Hospitality Businesses Nationwide.
- Rated #1 for Call Management, Video Conferencing, and 24/7 Support.
Stay Connected Anywhere, Anytime
Download the Vitel Global business phone system app to manage all your business communications on the go.
Testimonials
Trusted by Leading Hospitality Brands
Frequently Asked Questions
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How does the Vitel Global business phone system benefit hospitality firms like hotels, resorts, etc.?
Vitel Global enhances guest and team communication with features like advanced call routing, HD video conferencing, and WhatsApp integration. These tools ensure seamless operations and improved guest satisfaction for hospitality businesses.
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Can Vitel Global integrate with property management systems?
Yes, Vitel Global integrates with leading systems like OPERA, Salesforce, and HubSpot. This enables property managers to streamline workflows and track guest interactions effortlessly.
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Is the Vitel Global business phone system scalable?
Absolutely! Vitel Global’s communication platform grows with your business, allowing you to add users, features, and integrations without disrupting operations. Whether expanding locations or staff, scalability is seamless.
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Does Vitel Global business phone service support multi-location properties?
Yes, the unified communications platform (UCaaS) connects teams across multiple properties. This ensures consistent operations and collaboration, regardless of the physical locations of your staff or guests.
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How is guest data secured with Vitel Global?
Vitel Global employs enterprise-grade encryption to safeguard sensitive guest data. With compliance with strict security standards, you can rest assured that your information is protected.
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What is the setup time of the Vitel Global business phone system?
Setting up Vitel Global’s system is quick and efficient, with your platform operational within 48 hours. The dedicated onboarding team ensures a smooth transition with minimal downtime.
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Can Vitel Global manage international guest communication?
Yes, Vitel Global supports international communication with local, toll-free, and global numbers. This allows hospitality firms to provide seamless connectivity to international guests.
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Does Vitel Global support 24/7 operations?
Yes, the platform ensures uninterrupted communication with 99.999% uptime and around-the-clock availability. This reliability is essential for managing guest services and operations at all hours.
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Can I get the demo of the Vitel Global business phone services and features before committing?
Yes, you can explore Vitel Global’s features with a free demo before making a commitment. This provides an opportunity to experience its benefits firsthand and make an informed decision.
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Does Vitel Global offer support post-setup?
Yes, Vitel Global offers 24/7 expert support to address any technical issues or queries. The dedicated team ensures continuous assistance for smooth operations after implementation.
