Effective Date: September 16, 2026
This Privacy Notice explains how Vitel Global Communications LLC and its relevant affiliates (“Vitel Global,” “Vitel,” “we,” “us,” or “our”) collect, use, disclose, retain, and protect personal information when individuals visit our websites, communicate with us, purchase or administer our services, use our applications and services, or participate in communications processed through Vitel Global. Product-specific privacy supplements may provide additional information and will control for the relevant product where they are more specific.
This Notice applies where Vitel Global determines the purposes and means of processing personal information, including website visitors, prospects, customer administrators, billing contacts, support contacts, applicants, event participants, and users for account-management and service-operational purposes. Where an enterprise customer determines the purposes and means of processing Customer Content and Vitel Global processes that information on the customer’s behalf, Vitel Global generally acts as a processor/service provider and the Vitel Global Data Processing Addendum and applicable product privacy supplement govern that processing.
The Vitel Global entity responsible for personal information depends on the relevant service, contract, location, and interaction. For U.S. website and general commercial interactions where no different entity is identified, Vitel Global Communications LLC is the responsible entity.
| Category | Examples |
|---|---|
| Contact and identity information | Name, business email, telephone number, postal address, job title, organization, username, account identifiers, and similar details. |
| Account and subscription information | Account configuration, plan, licenses, administrators, user roles, authentication information, preferences, and service entitlements. |
| Commercial and transaction information | Orders, invoices, billing records, payment status, subscription history, service requests, and related commercial records. Payment-card or bank information may be processed by authorized payment providers. |
| Communications and support information | Emails, support tickets, call or chat records, survey responses, feedback, and information submitted when contacting Vitel Global. |
| Service usage and device information | IP address, browser, device type, operating system, application version, network information, timestamps, usage activity, diagnostics, logs, quality metrics, and security events. |
| Communications and collaboration data | Depending on the Service and customer configuration: call metadata, messages, meeting metadata, participant information, chat, files, recordings, transcripts, screen sharing, polls, notes, summaries, and related Customer Content. |
| AI-related information | Prompts, inputs, transcripts or other content processed by enabled AI features, AI-generated summaries, action items, classifications, analytics, or other outputs, and associated usage information. |
| Website and marketing information | Cookie or similar identifiers, page interactions, referral information, campaign engagement, marketing preferences, and information provided through forms or events. |
| Security and fraud information | Authentication events, threat indicators, abuse signals, blocked activity, account recovery information, and information needed to prevent fraud or protect the Services. |
| Information from third parties | Information from customer administrators, integrations, channel partners, service providers, identity providers, public sources, or other parties where permitted by law. |
• Directly from you when you create an account, complete a form, communicate with us, make a purchase, request support, participate in a meeting, or otherwise use the Services.
• From your organization, account administrator, meeting host, or another user who invites you to or communicates with you through the Services.
• Automatically from websites, applications, devices, networks, logs, cookies, and similar technologies.
• From integrations and third-party services that you or your organization choose to connect.
• From authorized partners, resellers, service providers, carriers, public sources, and other lawful sources.
Provide and administer the Services. Create accounts, authenticate users, connect communications, host meetings, transmit messages, provide recordings or transcripts where enabled, deliver AI features, process orders, and maintain customer relationships.
Operate, secure, and improve the Services. Monitor reliability and quality, troubleshoot, prevent fraud and abuse, detect security incidents, maintain infrastructure, conduct analytics, and develop or improve features consistent with applicable law and contractual commitments.
Support customers and users. Respond to inquiries, troubleshoot issues, provide training, handle service requests, and communicate operational information.
Process transactions. Administer billing, invoicing, collections, taxes, payments, account changes, renewals, and related records.
Communicate and market. Send requested information, product updates, event communications, and marketing where permitted by law; manage opt-outs and preferences.
Comply with law and protect rights. Respond to lawful requests, enforce agreements, investigate misuse, protect users and the public, establish or defend legal claims, and comply with regulatory obligations.
Corporate operations. Conduct audits, finance, accounting, business planning, merger or acquisition diligence, and other legitimate internal operations subject to appropriate safeguards.
Where laws such as the GDPR or UK GDPR require a legal basis, Vitel Global relies, as applicable, on performance of a contract, steps taken at your request before entering a contract, legitimate interests that are not overridden by your rights, compliance with legal obligations, consent, or another basis recognized by applicable law. Where processing is based on consent, you may withdraw consent prospectively, subject to legal and contractual limitations.
We may disclose personal information to the following categories of recipients for the purposes described in this Notice:
Vitel Global does not sell personal information for monetary consideration. Depending on how advertising or analytics technologies are configured, certain disclosures may be treated as “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws even when no money is exchanged. Where such laws apply, Vitel Global will provide the legally required notice and opt-out mechanism through its cookie or privacy controls.
Customers and meeting hosts determine whether and how many Vitel services are used, including whether meetings are recorded, transcribed, summarized, analyzed, shared, exported, or retained. Participants should review notices provided by the customer or host and any in-product indicators before participating in recorded, transcribed, or AI-assisted communications.
Product-specific privacy supplements, including the Vitel Meet Privacy Supplement, explain additional processing associated with particular Services. AI-generated content can contain errors and should be reviewed before consequential use. Vitel Global’s contractual commitments concerning AI and Customer Content are described in the Vitel AI Supplemental Terms and applicable customer agreements.
Vitel Global and authorized providers may use cookies, local storage, pixels, SDKs, and similar technologies to operate websites and applications, remember preferences, measure performance, secure sessions, understand usage, and, where permitted, support marketing. The Vitel Global Cookie Notice provides additional information. Where required by law, non-essential cookies will be used only after appropriate consent and can be managed through the Cookie Settings control.
Vitel Global operates internationally and may process personal information in countries other than the country where it was collected. Where required, Vitel Global uses recognized safeguards for restricted transfers, which may include contractual clauses, transfer addenda, adequacy mechanisms, or other lawful transfer tools. Enterprise customer transfers are also addressed in the Vitel Global Data Processing Addendum where applicable.
Vitel Global retains personal information for as long as reasonably necessary for the purposes described in this Notice, including to provide the Services, maintain business and transaction records, comply with law, resolve disputes, enforce agreements, maintain security, and satisfy legitimate operational requirements. Retention periods vary by data type, product, customer configuration, contractual requirement, legal obligation, backup cycle, and security need. Customer-controlled content may be subject to product-specific retention settings or customer instructions. Vitel Global will delete or de-identify information when it is no longer reasonably required, subject to lawful exceptions.
Vitel Global uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, or destruction. No system can be guaranteed completely secure. Customers and users also have responsibilities, including protecting credentials, using appropriate access controls, maintaining secure devices, and configuring sharing, recording, and retention settings appropriately.
Depending on your location and the context of processing, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or information about categories of processing and disclosures. Certain U.S. state laws may also provide rights to opt out of sale, sharing, targeted advertising, or certain profiling, and to appeal a denied request. Rights are subject to legal exceptions, verification, and the role in which Vitel Global processes the information.
The Vitel Global Privacy Rights & Data Requests Notice explains how to submit and appeal requests. If Vitel Global processes your information only on behalf of a customer, we may direct you to that customer because the customer controls the relevant data and request response.
You may unsubscribe from marketing emails using the link in the message or by contacting us. Transactional, security, billing, support, and other service-related communications may continue where necessary. Messaging and calling preferences may be subject to additional consent and opt-out rules based on the communication channel and jurisdiction.
Vitel Global’s business services are not directed to children. We do not knowingly offer accounts directly to children below the age at which they can lawfully consent to the relevant processing without parental authorization. If you believe a child has provided personal information to Vitel Global inappropriately, contact us so we can review the matter. Customers that use the Services in educational or other contexts involving minors are responsible for satisfying applicable notice, consent, and authorization requirements unless otherwise agreed in writing.
To the extent applicable U.S. state privacy laws require additional disclosures, the categories of personal information we collect generally correspond to identifiers and contact information; customer records and commercial information; internet or electronic network activity; geolocation at an approximate level where derived from IP or device settings; audio, electronic, visual, or communications information; professional or employment-related information; and inferences or analytics generated from use of the Services. We use and disclose those categories for the business and commercial purposes described in this Notice. We retain them according to Section 10 and do not use sensitive personal information to infer characteristics except where expressly permitted and necessary for a requested Service or another lawful purpose.
We may update this Notice to reflect changes in law, technology, Services, or business practices. The “Effective Date” will identify the current version. Where required by law, we will provide additional notice or obtain consent for material changes before they apply.
For privacy questions or requests, contact Vitel Global at support@vitelglobal.com, use the contact form at https://www.vitelglobal.com/contact, or write to:
Vitel Global Communications LLC
Attn: Privacy / Legal
295 Durham Avenue, Suite D, South Plainfield, NJ 07080, United States
For faster handling of privacy-rights requests, use the subject line “PRIVACY REQUEST” and include the information described in the Vitel Global Privacy Rights & Data Requests Notice.
