Core Channels Powered by Vitel Global
Each channel plays a clear role. Combined, they create a connected, high-impact omnichannel customer experience.
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SMS Marketing Platform
Fast messaging for alerts, reminders, and promotions at scale.Bulk SMS, personalization, automation, and two-way conversations for time-critical customer communication.
Explore SMS Marketing -
WhatsApp Marketing Platform
Conversational messaging built for scale and compliance.Run bulk WhatsApp campaigns, automate chats, and handle real-time conversations using permitted API templates.
Start WhatsApp Campaigns -
Social Media Management
Unified control for content, engagement, and analytics.Plan, publish, respond, and analyze across social platforms using one centralized management dashboard.
Manage Social Channels
Why Go With Vitel Global
Vitel Global offers an omnichannel marketing platform that consistently connects customers, enhances engagement, and drives conversions across all digital channels.
Unified Messaging
Manage conversations across channels, enabling WhatsApp marketing workflows that feel personal, timely, and consistent for every customer journey.
Smart Automation
Automate responses and campaigns, ensuring messages stay aligned across social media channels without losing context or conversation history.
Real-Time Insights
Track performance across journeys using real-time analytics that strengthen omnichannel marketing decisions and improve engagement at interaction points.
Secure Delivery
Protect sensitive data while delivering messages reliably, meeting compliance needs, and building customer trust across high-volume communication environments.
Scalable Growth
Scale outreach effortlessly as audiences expand, supporting long-term growth without increasing operational complexity or management overhead cost pressures.
Key Features Built for Modern Omnichannel Marketing Platforms
Powerful features designed to simplify engagement, improve coordination, and deliver consistent customer experiences across connected communication touchpoints.
- Campaign Planning
- Campaign Planning
- Template Management
- Audience Management
- Media Management
- Seamless Integrations
Unified Campaign Planning
Organize, plan, and initiate campaigns across touchpoints from one unified workspace.
Schedule campaigns with synchronized timing and execution.
Design messaging flows beforehand to maintain consistency across journeys.
Automate frequent campaigns to reduce repeated manual setup.
Template Management
Create reusable templates for consistent omnichannel messaging.
Design templates for SMS, WhatsApp, and social posts without duplication.
Maintain brand voice across campaigns and customer touchpoints.
Speed up campaign launches using pre-approved content assets.
Audience Management
Organize contacts and segments centrally for targeted communication.
Store and handle contact data securely across all channels.
Segment audiences based on behavior, preferences, and engagement history.
Reduce message fatigue by delivering relevant communication at the right time.
Media Management
Store and organize creative assets in a centralized media library.
Manage images, videos, and documents efficiently across campaigns.
Reuse approved assets across SMS, WhatsApp, and social channels.
Ensure brand consistency by controlling asset usage across teams.
Seamless Integrations
Connect omnichannel workflows with existing business systems seamlessly.
Integrate WhatsApp, Facebook, Instagram, and SMS into one unified communication workflow.
Sync campaigns, contacts, and conversations automatically in real time.Enable consistent customer experiences through connected data flow.
Advanced Features for Intelligent Omnichannel Marketing
Advanced capabilities designed to automate engagement, improve visibility, ensure compliance, and scale omnichannel communication efficiently across teams, regions, and customer journeys.
Intelligent Automation
Automate conversations, campaigns, and workflows intelligently across every connected customer communication channel.
Trigger WhatsApp, SMS, and social actions using time, events, and behavior rules.
Automate chatbots, replies, and workflows without manual setup or repeated intervention.
Ensure timely, relevant communication delivery at scale across all active channels.
Conversation Intelligence
Manage customer conversations centrally while preserving context, history, and intent across channels.
Respond to WhatsApp, SMS, and social media management from one unified interface.
Maintain complete conversation history and customer context across every connected channel.
Improve response speed, routing accuracy, and customer experience across omnichannel interactions.
Advanced Analytics
Measure engagement performance and optimize decisions across messaging and social communication platforms.
Track delivery, reads, responses, reach, and engagement metrics from centralized dashboards.
Compare WhatsApp, SMS, and social campaign performance side by side easily.
Export detailed reports for teams, leadership, audits, or compliance documentation needs.
AI Content
Create consistent content faster using AI assistance across all messaging channel platforms.
Generate captions, messages, and replies automatically using AI-guided content suggestions.
Reuse approved templates across WhatsApp, SMS, and social campaigns consistently.
Maintain brand tone, message accuracy, and compliance across high-volume campaigns.
Compliance Control
Ensure secure, policy-aligned communication across regulated messaging environments and business operations.
Manage WhatsApp template approvals and SMS marketing campaign registration requirements centrally.
Control sender identities, phone numbers, social permissions, and role-based access.
Maintain audit trails for campaigns, broadcasts, conversations, and compliance verification processes.
Workspace Management
Scale omnichannel operations across teams, brands, and regions using structured workspace control systems.
Create separate workspaces for brands, clients, departments, or regional business units.
Manage WhatsApp accounts, SMS numbers, and social profiles from one dashboard.
Maintain organized omnichannel workflows while supporting enterprise-scale governance requirements.
Advanced Features for Intelligent Omnichannel Marketing
Advanced capabilities designed to automate engagement, improve visibility, ensure compliance, and scale omnichannel communication efficiently across teams, regions, and customer journeys.
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Automation
Intelligent Automation
Automate conversations, campaigns, and workflows intelligently across every connected customer communication channel.
Trigger WhatsApp, SMS, and social actions using time, events, and behavior rules.
Automate chatbots, replies, and workflows without manual setup or repeated intervention.
Ensure timely, relevant communication delivery at scale across all active channels.
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Conversations
Conversation Intelligence
Manage customer conversations centrally while preserving context, history, and intent across channels.
Respond to WhatsApp, SMS, and social media management from one unified interface.
Maintain complete conversation history and customer context across every connected channel.
Improve response speed, routing accuracy, and customer experience across omnichannel interactions.
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Advanced Analytics
Advanced Analytics
Measure engagement performance and optimize decisions across messaging and social communication platforms.
Track delivery, reads, responses, reach, and engagement metrics from centralized dashboards.
Compare WhatsApp, SMS, and social campaign performance side by side easily.
Export detailed reports for teams, leadership, audits, or compliance documentation needs.
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AI Content
AI Content
Create consistent content faster using AI assistance across all messaging channel platforms.
Generate captions, messages, and replies automatically using AI-guided content suggestions.
Reuse approved templates across WhatsApp, SMS, and social campaigns consistently.
Maintain brand tone, message accuracy, and compliance across high-volume campaigns.
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Compliance Control
Compliance Control
Ensure secure, policy-aligned communication across regulated messaging environments and business operations.
Manage WhatsApp template approvals and SMS marketing campaign registration requirements centrally.
Control sender identities, phone numbers, social permissions, and role-based access.
Maintain audit trails for campaigns, broadcasts, conversations, and compliance verification processes.
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Workspace Management
Workspace Management
Scale omnichannel operations across teams, brands, and regions using structured workspace control systems.
Create separate workspaces for brands, clients, departments, or regional business units.
Manage WhatsApp accounts, SMS numbers, and social profiles from one dashboard.
Maintain organized omnichannel workflows while supporting enterprise-scale governance requirements.
Omnichannel Use Cases
Channel Comparison: WhatsApp vs SMS vs Social Media
| Capability | WhatsApp Marketing | SMS Marketing | Social Media Marketing |
|---|---|---|---|
| Best For | Conversations, support, automation | Alerts, reminders, promotions | Brand engagement, content |
| Message Types | Text, media, buttons, chatbots | Text & MMS | Posts, comments, DMs |
| Two-Way Interaction | |||
| Automation | Chatbots & workflows | Scheduling & triggers | AI content & workflows |
| Campaign Scale | High | Very High | Medium–High |
| Analytics | Delivery, reads, responses | Delivery, engagement | Reach, engagement |
Effortless Integrations with Your Business Tools
Integrate omnichannel marketing with CRM, e-commerce, helpdesk, and business applications to automate workflows, sync contacts, and simplify communication—no complicated setup needed.
FAQs on Omnichannel Marketing Platforms
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What is omnichannel marketing, and how does it work?
Omnichannel marketing permits businesses to connect and engage customers across WhatsApp, SMS, and social media from a centralized platform. It combines automation, conversations, campaigns, and analytics, guaranteeing steady messaging, centralized management, and easy customer experiences across all communication channels.
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Which channels are assisted in Vitel Global’s omnichannel marketing solution?
Vitel Global’s omnichannel marketing solution supports SMS Marketing, WhatsApp Marketing, and Social Media Management. Businesses can run campaigns, handle chats and robust workflows, and track performance throughout every supported channel using a unified interface.
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Can I run campaigns on SMS, WhatsApp, and social media concurrently?
Yes, the platform enables businesses to initiate coordinated campaigns across WhatsApp, SMS, and social media simultaneously. Centralized templates, scheduling, and audience segmentation ensure consistent timing, messaging, and branding across every channel for better engagement.
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How does omnichannel marketing boost customer engagement?
Omnichannel marketing boosts engagement by meeting customers on their specific channels, handling conversation context, and delivering personalized messaging. Unified inboxes, automation, and analytics help businesses respond quickly, cut friction, and create consistent, connected customer experiences.
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Is omnichannel marketing suitable for small businesses and enterprises?
Yes, omnichannel marketing fits startups, SMEs, enterprises, and agencies. Expandable features like automation, analytics, multi-user access, compliance controls, and integrations enable organizations of any size to handle customer communication effectively.
Launch Omnichannel Marketing Campaigns Today
Engage customers across SMS, WhatsApp, and other social media channels with automation, analytics, and centralized messaging—enabled by one centralized omnichannel marketing solution.
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