Effective Date: September 16, 2026
Last Updated: September 16, 2026
These Vitel Meet Service Terms (the “Vitel Meet Terms”) are entered into between Vitel Global Communications LLC (“Vitel Global,” “Vitel,” “we,” “us,” or “our”) and the customer or other legal entity that purchases, activates, accesses, or uses Vitel Meet (“Customer,” “you,” or “your”). These Vitel Meet Terms supplement and form part of the applicable order form, master services agreement, terms of service, online subscription terms, or other agreement governing Customer’s use of Vitel Global services (collectively, the “Agreement”).
If there is a conflict between these Vitel Meet Terms and the Agreement with respect to Vitel Meet, these Vitel Meet Terms control solely to the extent of that conflict. Capitalized terms not defined here have the meanings given in the Agreement.
“Vitel Meet” means Vitel Global’s cloud-based video conferencing and collaboration service, including associated web, desktop, mobile, browser, administrative, recording, streaming, chat, file-sharing, scheduling, transcription, analytics, artificial intelligence, and related features made available by Vitel Global from time to time.
Features, participant limits, meeting duration, storage, integrations, AI functionality, support levels, and other service capabilities may vary by subscription plan, geography, device, account configuration, and product release. Customer’s applicable order form or plan description identifies the commercial package purchased or enabled.
Vitel Meet is a business collaboration service. It is not a public-safety or emergency communications service and must not be relied upon to contact 911, 112, or any other emergency response service.
Customer is responsible for the acts and omissions of its account administrators, hosts, members, employees, contractors, agents, invitees, and other persons whom Customer authorizes to use Vitel Meet through Customer’s account (“Authorized Users”).
Customer will maintain accurate account information, protect authentication credentials, apply reasonable access controls, and promptly notify Vitel Global of suspected unauthorized access. Customer is responsible for configuring administrator controls, meeting permissions, recording options, retention settings, sharing permissions, integrations, and other account-level settings appropriate to Customer’s use case.
An account administrator may be able to access, manage, export, delete, retain, or control information associated with Authorized Users. Customer is responsible for providing any notices to Authorized Users that are required by law, employment policy, or contract regarding administrator access and control.
Customer may invite persons who do not have a Vitel Global account to participate in meetings (“Guests”). Customer is responsible for its meeting invitations, meeting access controls, waiting-room settings, passcodes, distribution of meeting links, and decisions to admit Guests.
Guests must comply with the Acceptable Use Policy and any meeting rules established by the host. Vitel Global may restrict or terminate access by any user whose conduct threatens the security, integrity, availability, or lawful operation of Vitel Meet.
“Customer Content” means information, communications, materials, files, recordings, audio, video, images, screen shares, chat messages, polls, whiteboards, transcripts, meeting notes, prompts, meeting metadata submitted by Customer or its users, and other content transmitted to or through Vitel Meet, excluding Vitel Global technology, service-generated telemetry, documentation, and de-identified or aggregated information that cannot reasonably identify Customer or an individual.
As between the parties and subject to applicable law, Customer retains its rights in Customer Content. Customer grants Vitel Global and its authorized subprocessors a non-exclusive, worldwide, limited license to host, transmit, reproduce, process, display, and otherwise use Customer Content only as reasonably necessary to provide, secure, maintain, support, troubleshoot, comply with law, and improve the Services as permitted by the Agreement, Privacy Policy, applicable Data Processing Addendum, and product documentation.
Customer represents and warrants that it has all rights, permissions, notices, consents, and lawful bases necessary for Customer and Vitel Global to process Customer Content as contemplated by the Agreement and Customer’s configuration of Vitel Meet.
Vitel Meet may permit hosts or administrators to record meetings, generate subtitles or transcripts, create meeting recaps, derive analytics, and enable AI-assisted meeting features. Recording and interception laws differ by jurisdiction and may require notice, consent, or other conditions before a communication is recorded, transcribed, monitored, analyzed, or stored.
Customer and the meeting host are responsible for determining whether a meeting may lawfully be recorded, transcribed, streamed, or analyzed; for providing legally sufficient notice; for obtaining any consent required by applicable law; and for honoring participant objections, withdrawal rights, or internal policies. Vitel Global’s visual, audible, or in-product indicators, if provided, are product features and do not replace Customer’s independent legal obligations.
Customer must not disable, circumvent, obscure, or misrepresent any recording, transcription, AI, or privacy notice provided by the Service where doing so would violate law, the Agreement, or the Acceptable Use Policy.
Vitel Meet may include AI-enabled features such as speech-to-text, meeting summaries, highlights, action items, topic extraction, sentiment or engagement indicators, participant statistics, search, translation, content generation, or other machine-generated outputs (“AI Features”). Use of AI Features is additionally subject to the Vitel AI Supplemental Terms.
AI-generated content may contain errors, omissions, inaccurate speaker attribution, incomplete context, or inappropriate conclusions. Customer is responsible for reviewing AI-generated outputs before using them for decisions, commitments, compliance records, legal matters, healthcare, employment, financial activity, or other consequential purposes.
Vitel Meet may interoperate with third-party products and services, including calendar, productivity, identity, streaming, storage, CRM, workflow, or other integrations. Customer’s use of a third-party service is subject to the terms and privacy practices of that provider.
When Customer enables an integration, Customer authorizes Vitel Global to exchange information with the relevant provider as necessary to perform the requested integration. Vitel Global is not responsible for third-party products, acts, omissions, availability, or data practices except to the extent required by applicable law or expressly stated in the Agreement.
Customer and all users must comply with the Vitel Global Acceptable Use Policy. Without limiting that policy, Vitel Meet may not be used to violate law; infringe intellectual property or privacy rights; conduct fraud, harassment, threats, impersonation, phishing, malware distribution, unauthorized surveillance, or unlawful discrimination; defeat security controls; obtain unauthorized access; or transmit unlawful or harmful content.
Customer is responsible for the legality of its meetings, recordings, content, invitations, participant lists, integrations, data exports, retention decisions, and downstream use of transcripts, recordings, analytics, and AI outputs.
Customer must evaluate whether Vitel Meet is appropriate for the categories of information it intends to process. Customer will not use Vitel Meet to process information subject to specialized legal or contractual requirements unless the applicable Vitel Global service documentation and written agreement expressly support that use.
Unless expressly authorized in writing by Vitel Global under an applicable agreement, Customer should not use meeting recordings or AI Features to capture payment card authentication data, passwords, government authentication secrets, highly sensitive credentials, or other data for which recording would create an unreasonable security risk.
Any claim that a Vitel Global service supports a regulated workload, certification, industry standard, or statutory requirement applies only where Vitel Global has expressly documented that support and, where required, executed the applicable contractual addendum.
Vitel Global will process personal information in connection with Vitel Meet as described in the Vitel Global Privacy Policy, the Vitel Meet Privacy Supplement, the applicable Data Processing Addendum, and the Agreement.
Where Vitel Global processes Customer Personal Data on behalf of Customer as a processor or service provider, the Vitel Global Data Processing Addendum applies if incorporated into the Agreement or otherwise accepted by the parties.
Customer acknowledges that no internet-based service can guarantee absolute security. Each party will implement reasonable safeguards appropriate to its responsibilities under the Agreement and applicable law.
Availability and retention of recordings, transcripts, chat content, meeting files, AI outputs, logs, and other Customer Content may depend on Customer’s plan, configuration, administrator settings, storage limits, and product functionality. Customer is responsible for establishing and implementing retention settings appropriate to its legal, regulatory, contractual, and operational requirements.
Before termination or expiration, Customer should export Customer Content that it is entitled and technically able to export. Following termination, Vitel Global may delete or render inaccessible Customer Content in accordance with the Agreement, product documentation, applicable retention periods, backup cycles, and legal obligations.
Fees, billing cycles, taxes, renewal terms, participant limits, meeting-duration limits, storage allowances, AI usage limits, and other commercial terms are governed by the applicable order form, plan description, or Agreement.
Vitel Global may enforce reasonable technical limits designed to protect service availability, prevent abuse, or maintain plan entitlements. Material commercial changes will be handled in accordance with the Agreement and applicable law.
Vitel Global may update Vitel Meet to improve security, functionality, reliability, interoperability, or legal compliance. Features may be added, modified, deprecated, or replaced in accordance with the Agreement.
Features identified as alpha, beta, preview, early access, experimental, or similar are provided for evaluation, may be incomplete or changed without notice, and may be subject to additional terms or reduced service commitments.
Vitel Global and its licensors retain all right, title, and interest in Vitel Meet, including software, interfaces, designs, documentation, models, methods, trademarks, service marks, and related intellectual property, excluding Customer Content.
Except as expressly permitted by the Agreement, Customer will not copy, modify, reverse engineer, decompile, attempt to derive source code or model parameters from, create derivative works from, resell, sublicense, or use Vitel Meet to develop a competing service where prohibited by applicable law.
Vitel Global may suspend or restrict Vitel Meet where reasonably necessary to address a security threat, unlawful use, material breach, nonpayment, abuse, risk to other customers, governmental or legal requirement, or material threat to the integrity or availability of the Service. Where practicable and legally permitted, Vitel Global will provide notice and a reasonable opportunity to cure.
Except for warranties expressly stated in the Agreement, Vitel Meet and AI Features are provided on an “as is” and “as available” basis to the maximum extent permitted by law. Vitel Global does not warrant that the Service will be uninterrupted or error-free, that all content will be preserved indefinitely, or that transcripts, translations, analytics, sentiment indicators, summaries, action items, or other AI outputs will be complete or accurate.
Customer acknowledges that AI Features use probabilistic and automated methods and are not substitutes for professional judgment, legal advice, medical advice, financial advice, human resources review, or other expert evaluation.
The limitations, exclusions, and allocation of risk set forth in the Agreement apply to Vitel Meet and these Vitel Meet Terms. If no separately executed Agreement contains a limitation of liability, then, to the maximum extent permitted by law, Vitel Global’s aggregate liability arising out of or relating to Vitel Meet will not exceed the amounts paid by Customer for Vitel Meet during the twelve (12) months preceding the event giving rise to the claim, and neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility of such damages. These limitations do not apply to liability that cannot lawfully be limited or excluded.
These Vitel Meet Terms remain in effect for so long as Customer accesses or uses Vitel Meet and survive to the extent necessary to give effect to provisions that by their nature should survive termination, including provisions concerning ownership, confidentiality, disclaimers, limitations of liability, and data protection obligations.
If documents conflict, the following order of precedence applies with respect to Vitel Meet unless the applicable signed agreement expressly states otherwise: (1) a negotiated written amendment or order form; (2) the Data Processing Addendum for matters within its scope; (3) these Vitel Meet Terms; (4) the Vitel AI Supplemental Terms for AI-specific matters; (5) the Agreement; and (6) incorporated policies and online documentation.
Vitel Global may update these Vitel Meet Terms from time to time. Material changes will become effective in accordance with the Agreement and applicable law. The “Last Updated” date will identify the current version.
Questions concerning these Vitel Meet Terms may be sent to support@vitelglobal.com or to Vitel Global Communications LLC, Attn: Legal, 295 Durham Avenue, Suite D, South Plainfield, NJ 07080, United States.
