What is Directed Call Pickup?
Directed Call Pickup is a business phone feature that enables other team members to pick up an incoming call ringing at another extension in the same department or across the organization.
This ensures quick responses to incoming calls even when the intended recipient is unavailable. Additionally, the Vitel Global Directed Call Pickup can be enhanced with a “Barge-In” feature which allows you to enter an ongoing call. It provides greater control over critical conversations.
Benefits of the Vitel Global Directed Call Pickup
The Vitel Global Directed Call Pickup enhances your business communication by allowing seamless call management across multiple extensions. Ensure that no important calls go unanswered which leads to improved customer service.
Handling calls from various extensions within your organization becomes effortless. Whether someone is away from their desk or busy, you can ensure all incoming calls are answered promptly.
In situations where immediate attention is required, the ability to barge into ongoing calls allows for quick intervention, ensuring urgent matters are handled without delay.
The feature can be customized with specific access codes and user permissions to suit your organizational needs. This ensures that only authorized personnel can access certain calls, offering peace of mind.
The ability to pick up calls instantly ensures no important business calls are missed, thus improving communication flow and enhancing customer service.
No matter the size of your team, Directed Call Pickup offers flexibility. It allows team members to step in for one another seamlessly, ensuring constant availability.
How Directed Call Pickup Works
You use a specific code or button combination on your phone to "direct" the system to pick up the ringing call at the other extension.
This code usually involves two cases.
A special call pickup key on your phone (if configured by your system administrator).
Dialing a feature access code followed by the extension number of the ringing phone to pick up the incoming call from your device.
The call is then transferred to your phone and you can speak to the caller as if the call came directly to your extension.
This helps to make sure that incoming calls are answered promptly, especially in businesses where employees move frequently.
Directed Call Pickup vs. Group Call Pickup
VWhile Group Call Pickup allows users to pick up calls from a defined group of extensions without specifying the exact number. Directed Call Pickup is more targeted and requires the user to enter the specific extension of the ringing phone, offering greater control over which call is answered.
This is particularly useful for businesses where employees may not always be working in the same group or location, making Directed Call Pickup a more versatile option for dynamic work environments.
Key Features of Vitel Global Directed Call Pickup
The Vitel Global Directed Call Pickup feature enhances call management by allowing users to seamlessly answer calls from other extensions using simple feature access codes.
It offers tools like priority call answering, user permissions, and barge-in capabilities, ensuring swift communication and effective supervision across your organization.
Barge-In Capabilities
The Barge-In feature allows a user to join an ongoing call, converting it into a three-way conversation. This can be particularly useful for urgent or supervisory intervention.
Priority Call Answering
Calls are often time-sensitive, and Directed Call Pickup gives priority to handling calls from other users. This means you can pick up calls immediately, ensuring no delay in communication.
Call Management with Feature Access Code
Using a simple FAC such as *33, employees can pick up calls from another user’s phone directly. This allows for an easy and intuitive method for managing call traffic within your organization.
User-Level Permissions and Restrictions
To maintain privacy and control, Directed Call Pickup includes user-level permissions and restrictions. The Barge-In Exempt option allows users to prevent others from entering their calls unless explicitly allowed.
Direct Call Pickup with Extension Number
With Directed Call Pickup, you can easily answer calls ringing at specific extensions by dialing a pre-set Feature Access Code (FAC) followed by the extension number. This offers quick access to important calls, ensuring a seamless customer experience.
Configurable Call Pickup Tone Notification
To make users aware when a Barge-In occurs, administrators can configure an optional notification tone, helping maintain transparency during call interventions.
Frequently Asked Questions
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What is Directed Call Pickup in Vitel Global?
This “Directed Call Pickup” allows users to answer an incoming call on another phone by entering a specific code or pressing a key combination on their own phone. This helps respond to the call when the concerned person is not available at the desk.
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What is the difference between Group Call Pickup and Directed Call Pickup?
The “Group Call Pickup” allows to pick up any call ringing in a designated group of phones without defining the exact extension number. Directed Call Pickup requires you to specify the exact extension to answer the incoming call from that number.
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Can I pick up calls from any extension?
Yes, provided the system administrator has granted you the required permissions to access calls from that extension.
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What happens if the user has multiple incoming calls?
If multiple calls are ringing at the extension, Directed Call Pickup connects you to the longest ringing call.
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Can I configure notifications for Directed Call Pickup?
Yes, administrators can configure a warning tone to notify users when someone uses Barge-In on an ongoing call.
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How do I activate or deactivate Directed Call Pickup?
This feature is typically available by default but can be activated or deactivated via your system administrator or through the Vitel Global user portal.
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Can a user be exempt from Directed Call Pickup?
Yes, the Barge-In Exempt feature can be enabled to prevent others from barging into your calls.
