
What Are Ring Groups?
“Ring Groups” is a call-handling VoIP phone system feature that distributes incoming calls among a designated group of employees or extensions.
The business phone system routes incoming calls to multiple extensions simultaneously or in a specific order. This makes sure every call is answered.
This feature is beneficial for businesses where quick response is essential with dedicated teams, such as sales, customer support, or technical departments.
Benefits of Using Ring Groups
Vitel Global Ring Groups offers several advantages for businesses so that your team remains productive, responsive, and accessible, whether in the office or working remotely.
Efficient Call Distribution
Evenly distribute incoming calls among team members by using Ring Groups. This balanced workload ensures that your team remains productive and responsive which leads to a better customer experience.
Reduced Wait Times
Ring Groups help minimize the time customers spend on hold by routing calls to the first available team member. This quick response capability can significantly improve customer satisfaction, as clients receive timely assistance without unnecessary delays.
Flexibility in Call Routing
Vitel Global Ring Groups offer various ring patterns like “Simultaneous Ring, Sequential Ring, Cyclic Ring, and Round Robin”. This flexibility allows you to customize call handling based on your team's needs.
Support for Remote Work
Ring Groups helps your team members to remain accessible from their existing location. Remote employees can stay connected and responsive by routing calls through Ring Groups which helps you maintain better customer support.
Improved Productivity
Ring Groups allow your team to focus on major tasks by distributing high call volumes evenly. This efficient call management leads to higher productivity and better use of your team's skills and time.
Increased Accessibility
Ring Groups can be assigned to any number like toll-free numbers, virtual numbers, or direct dial numbers. This makes sure that customers can reach your business easily.
How to Set Up Vitel Global Ring Groups
The Vitel Global Ring Groups setup is quite simple and can be carried out in a few easy steps.
Sign in
Log in to your Vitel Global account.
Explore Settings
In the settings navigate to “Call Forwarding and Voicemail”.
Create a Ring Group
Select phone numbers/extensions that you want to include in the Ring Group. Click “Create Ring Group” to save.
Customize Ring Group
Update the ring duration or the number of rings for each member or choose your preferred ring pattern.
Save Your Settings
Click save to apply the changes once you’ve configured your Ring Group.
Your Vitel Global Ring Group is now set up and ready to manage incoming calls.


Types of Ring Group Patterns
Vitel Global offers two ring patterns to suit your distinct business needs.
Simultaneous Ring
All extensions in the group ring at the same time and anybody can answer the call. This pattern is ideal for situations where quick response is crucial.
Sequential Ring
Calls are routed to extensions in a predetermined order. If the first extension doesn’t answer, the system moves to the next person in the sequence. This pattern makes sure that the most relevant team member answers the calls.
Frequently Asked Questions
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What are Ring Groups?
Ring Groups is a call management feature that allows incoming calls to be distributed among extensions. It helps in answering incoming calls promptly by the first available team member.
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How do Ring Groups improve call distribution?
Ring Groups help balance the workload among employees by routing calls to multiple extensions simultaneously or in a specific order. This reduces customer wait times and makes sure that no calls are missed.
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What are the different ring patterns?
Vitel Global offers several ring patterns like- “Simultaneous Ring, Sequential Ring, Cyclic Ring, and Round Robin” which allows you to customize call handling based on your team's requirements.
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Can Ring Groups be customized for different departments?
Ring Groups can be customized according to the needs of specific departments- sales, support, or HR. It helps in routing incoming calls to the most appropriate team members.
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How does Vitel Global support remote work with Ring Groups?
Ring Groups can route incoming calls to any extension, including those used by remote employees. It helps your team stay connected and responsive always.
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What happens if no one answers a call in a Ring Group?
You can set up failover options such as voicemail, routing to another group, or forwarding to an external number If no one answers so that the call is handled appropriately.
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What other features complement Ring Groups in Vitel Global?
The Vitel Global business VoIP system offers additional features like Call Forwarding, Voicemail, auto-attendant, and Call Handling which can be integrated with Ring Groups to upgrade your business call management.