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Upgrade Business Communication with Vitel Global Ring Groups

Distribute incoming calls evenly among team members and reduce wait times with the Vitel Global Ring Groups.

Improve customer satisfaction by handling high call volumes efficiently with Ring Groups.

Ring Groups
VoIP Ring Group

What Are Ring Groups?

“Ring Groups” is a call-handling VoIP phone system feature that distributes incoming calls among a designated group of employees or extensions.

The business phone system routes incoming calls to multiple extensions simultaneously or in a specific order. This makes sure every call is answered.

This feature is beneficial for businesses where quick response is essential with dedicated teams, such as sales, customer support, or technical departments.

Benefits of Using Ring Groups

Vitel Global Ring Groups offers several advantages for businesses so that your team remains productive, responsive, and accessible, whether in the office or working remotely.

Efficient Call Distribution

Evenly distribute incoming calls among team members by using Ring Groups. This balanced workload ensures that your team remains productive and responsive which leads to a better customer experience.

Reduced Wait Times

Ring Groups help minimize the time customers spend on hold by routing calls to the first available team member. This quick response capability can significantly improve customer satisfaction, as clients receive timely assistance without unnecessary delays.

Flexibility in Call Routing

Vitel Global Ring Groups offer various ring patterns like “Simultaneous Ring, Sequential Ring, Cyclic Ring, and Round Robin”. This flexibility allows you to customize call handling based on your team's needs.

Support for Remote Work

Ring Groups helps your team members to remain accessible from their existing location. Remote employees can stay connected and responsive by routing calls through Ring Groups which helps you maintain better customer support.

Improved Productivity

Ring Groups allow your team to focus on major tasks by distributing high call volumes evenly. This efficient call management leads to higher productivity and better use of your team's skills and time.

Increased Accessibility

Ring Groups can be assigned to any number like toll-free numbers, virtual numbers, or direct dial numbers. This makes sure that customers can reach your business easily.

How to Set Up Vitel Global Ring Groups

The Vitel Global Ring Groups setup is quite simple and can be carried out in a few easy steps.

01.

Sign in
Log in to your Vitel Global account.

02.

Explore Settings
In the settings navigate to “Call Forwarding and Voicemail”.

03.

Create a Ring Group
Select phone numbers/extensions that you want to include in the Ring Group. Click “Create Ring Group” to save.

04.

Customize Ring Group
Update the ring duration or the number of rings for each member or choose your preferred ring pattern.

05.

Save Your Settings
Click save to apply the changes once you’ve configured your Ring Group.

Your Vitel Global Ring Group is now set up and ready to manage incoming calls.

Creating a ring group
Types of Ring Group Patterns

Types of Ring Group Patterns

Vitel Global offers two ring patterns to suit your distinct business needs.

Simultaneous Ring

All extensions in the group ring at the same time and anybody can answer the call. This pattern is ideal for situations where quick response is crucial.

Sequential Ring

Calls are routed to extensions in a predetermined order. If the first extension doesn’t answer, the system moves to the next person in the sequence. This pattern makes sure that the most relevant team member answers the calls.

Frequently Asked Questions

Manage and distribute calls efficiently with the Vitel Global Ring Groups. Ensure your team can handle more call volume and deliver better customer service.

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