What is Follow Me/Find Me?
The Vitel Global “Follow Me” feature allows you to receive incoming calls on multiple devices.
It routes your calls to your office phone, mobile phone, or any other device in a sequence, keeping you connected everywhere.
This feature is helpful for businesses where employees stay connected from various locations by eliminating the need to manage multiple phone numbers.
Benefits of Using the Vitel Global Follow Me
The Vitel Global Follow Me feature offers a wide range of benefits that make it an essential tool for modern businesses.
Improved Connectivity
Follow Me ensures that all calls connect you, no matter where you are. Answer all important calls, whether working in the office, remotely, or even while traveling.
Privacy Protection
Keep your personal numbers private while still being reachable. The Follow Me feature allows you to forward calls to your mobile or desk phone without revealing those numbers to callers.
Transition Between Locations
Follow Me ensures a smooth transition by directing your calls to your current location. Even when you are moving between meetings or traveling.
Cost Savings
Follow Me feature abides by the “Bring Your Own Device (BYOD)” policy which reduces the need for multiple devices ultimately leading to low communication costs.
Improved Customer Experience
With Follow Me, customers can reach you without delay, enhancing their experience and ensuring that their inquiries are addressed promptly.
Use Cases for Vitel Global Follow Me
Sales Teams
Sales professionals can use Follow Me to prioritize calls, ensuring that important leads are connected with the most experienced team members first.
Remote Workers
Follow Me ensures that team members can be reached on their mobile devices which keeps them connected to the office no matter where they work for businesses with remote or hybrid work models.
After-Hours Support
For businesses offering after-hours support, Follow Me can route calls to designated mobile phones, ensuring that customer inquiries are addressed promptly.
Customer Service
Ensuring incoming calls reach the right agent with reduced wait times improves customer satisfaction.
Features of the Vitel Global Follow Me
Call Handling Customization
Determine how long each device rings before moving to the next one. This modified call flow helps you answer the client’s query.
Call Screening
Preassign which calls you want to receive and which ones to send in voicemail. Ensure you only get the calls that matter.
Direct Unanswered Calls
Direct the calls to voicemail, another department, or even an external number if unanswered.
Why Choose Vitel Global?
Vitel Global stands out in the VoIP business phone industry for its comprehensive and user-friendly features customized to meet the unique requirements of businesses of all sizes.
Follow Me feature is an integral part of Business VoIP Services that keep you connected with the clients and teams.
Key Best Practices for Setting Up Follow Me
To maximize the effectiveness of the Follow Me feature, consider these best practices:
Modify Business Hours
Configure different call sequences based on business hours, after-hours, or during vacations to avoid unnecessary disruptions.
Utilize Simultaneous Ringing
Use the simultaneous ringing feature for remote teams or when you're uncertain which device you'll be closest to.
Define Unanswered Call Actions
Ensure that calls that go unanswered are directed to voicemail or another appropriate fallback option to maintain professional communication.
Prepare for Failures
Set up failover numbers to handle calls during power outages or service interruptions, ensuring continuous availability.
Frequently Asked Questions
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What is the Follow Me/Find Me feature in Vitel Global?
Follow Me feature routes incoming calls on multiple devices such as office phones, mobile phones, or any other device in a sequence and keeps you connected everywhere.
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How do I set up the Follow Me feature in Vitel Global?
Setting up Follow Me is easy. Log into the Vitel Global online portal, go to the Follow Me settings, and enter the phone numbers you want to be included in your call sequence. Customize the order and ring duration as needed.
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Can I customize the sequence and duration of ringing for each device?
Vitel Global allows you to fully assign the sequence in which your devices ring and how long each device rings for an incoming call before it gets routed to the next communication channel.
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What happens if a call goes unanswered?
As configured, the Follow Me feature directs the call to voicemail or another designated number if the call is not answered. It ensures no calls are missed.
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Is Follow Me available on all Vitel Global plans?
Yes, the Follow Me feature is available across all Vitel Global business VoIP plans, making it accessible to businesses of all sizes.
