Benefits of Vitel Global 3-Way Calling Feature
The 3-Way Calling feature provides several benefits that improve your business calling experience and result in better outputs.
Deal Closure and Revenue Growth
You can instantly answer potential client queries and overcome complaints by adding a product expert to a sales call. This leads to faster deal closures and increased revenue.
Improve Customer Service Efficiency
Quickly connect customers with the right team member. This improves response times and resolves issues more effectively. It improves customer satisfaction and brand loyalty.
Record Calls for Reference
Easily record calls to keep accurate records of important business conversations. This feature is invaluable for training purposes and maintaining quality checks.
Upgraded Team Collaboration
Efficiently coordinate with your team members and clients without needing to schedule a separate meeting for better resolution.
How to Start a 3-Way Call
Starting a conference call with Vitel Global is easy and can be achieved with different devices and applications.
Through the Vitel Global Web
Login: Log into the Vitel Global web app.
Initiate Call: Start a call with the first contact.
Add Participant: Click the "+" button and select or enter the second participant’s contact information.
Merge Calls: Add the second participant to an ongoing call.
Using Vitel Global VoIP Mobile App
Initiate the Call: Start a call with the first participant.
Add Another Participant: Use the phone’s conference button to place a second call.
Merge Calls: Press the conference button again to merge both calls into a 3-way conversation.
Why Use Vitel Global for 3-Way Calls
Vitel Global for your 3-way calling offers several advantages that help you in better client communication.
Easy Setup Across Devices
You can quickly set up 3-way calls from any device - VoIP phones, iPhones, Android phones, and the Vitel Global web app.
Real-Time Collaboration
Bring multiple team members into a call instantly. This ensures real-time collaboration and quick problem-solving.
Comprehensive Conversation Review
Access past call records, texts, and voicemail transcripts, all in one place for comprehensive conversation review and analysis.
Shared Numbers Feature
Enhance team collaboration by using shared numbers, allowing multiple team members to manage incoming calls collectively.
Personalized Plans
The Vitel Global 3-way calling feature offers a budget-friendly solution compared to traditional phone services.
Auto Attendant
Make sure the calls are directed to the right department or team member without manual intervention by automating call routing with an auto attendant.
Other Useful Features
Vitel Global offers several other features to enhance your business communication in addition to 3-way calling.
Preferred Agent
Transfer calls to the most suitable agent automatically based on specific requirements which improves first-call resolution rates.
Agent Reporting
Monitor and analyze your team’s performance directly to ensure they meet service standards and identify areas for improvement.
Call Monitoring
Listen in on live calls, provide coaching to agents, or join conversations to deliver superior customer service.
Call Recording
You can record the calls and access them from any browser. It helps you in providing valuable resources for training and quality purposes.
Integrations
Vitel Global Business Phone System integrates smoothly with various CRMs like Hubspot, Zapier, Zoho, Talent Scan, and many more. This results in improved work efficiency and better data management.
Getting Started with Vitel Global
Ready to enhance your business communication with Vitel Global’s 3-way calling feature? Getting started is easy:
Schedule a Demo
Please contact us to claim your free demo and check how our 3-way calling feature can benefit your business.
Explore Other Features
Sign up to explore all Vitel Global business phone features.
Pick a Plan
Select from the list of Vitel Global business calling plans to meet your business needs.
Frequently Asked Questions
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What happens if a participant leaves a 3-way call?
When one of the participants hangs the three-way call, the call will be continued with the remaining participants.
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Is it possible to record 3-way calls on Vitel Global?
Yes, you can record 3-way calls on Vitel Global for future reference.
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With whom can I start a 3-way call?
You can initiate a 3-way call with any contact present in your Vitel Global account or even to any external number.
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Is 3-way calling available on all Vitel Global plans?
Yes, 3-way calling is available on all Vitel Global plans.
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Do all participants need a Vitel Global account?
No, not all participants need a Vitel Global account to join a 3-way call.
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Which devices support 3-way calls?
You can make a 3-way call from any device using the Vitel Global web, or mobile app.
Vitel Global offers a universal business phone system for all your communication needs
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