We are hiring!
To cater growing client base, we need dedicated supporting work
force.
If you are a motivated job seeker, looking to join
an enthusiastic team of hard working people,
review the
following job postings and apply at,
careers@vitelglobal.com
UCaaS Channel Account Manager (Mid-Level)
Shift Type : EST
Qualification : MBA
Location : NJ, South Plainfield NJ
Mode of Operation : On-site
Number of Openings : 2
Job Description :
Company Overview
Vitel Global is a highly innovative AI based UCaaS provider, that is heavy in R&D with over 200 developers globally. Unlike other UCaaS providers in this space, innovation drives our GTM strategy, through continuous product development, and a focus on creating advanced features, and solution sets for the SMB to Mid-Enterprise markets.
Through continuous innovation and product development, Vitel is transforming the ease of communications for B2B with products such as our built-in voice-to-voice translations services in video conferencing, built in note taker, voice analytics, 60+ AI Assistants, voice enabled avatar website chat bot (100+ languages), plus other meaningful bolt on solutions. Beyond this, Vitel provides additional services like AI Scrubbed Lead Gen Lists, and supporting AI Assistants to help drive inbound and outbound revenue, which ultimately helps round out our “Business in a Box” philosophy.
Job Description
The successful UCaaS Channel Manager is responsible for driving revenue growth and managing client relationships for cloud-based communication solutions, including voice, video, messaging, and collaboration platforms. The job is a hunting position, focused on recruiting new partners, with a focus on new logo generation.
In this role you will be expected to learn current and developing products, become a trusted advisor for partners you recruit, blending sales, consulting, and customer success, working with businesses to modernize their communications infrastructure
Roles & Responsibilities :
Key Responsibilities
Partner Recruitment & Relationship Management
- Recruit and maintain relationships with assigned channel partners
- Serve as the primary point of contact for partner inquiries and support
Sales Enablement
- Train partners on UCaaS & AI enabled products, pricing, and competitive positioning
- Assist partners with sales strategies, demos, and proposals
Pipeline Development
- Work with partners to identify, qualify, and progress sales opportunities
- Help drive partner-generated pipeline and revenue growth
Deal Support
- Collaborate with internal teams (sales engineers, marketing, operations)
- Support quoting, pricing, and contract processes
Performance Tracking
- Monitor partner performance and pipeline activity
- Maintain accurate records in Hubspot
Market Awareness
- Stay informed on UCaaS trends, competitors, and industry developments
Required Qualifications
- Bachelor’s degree (Business, Marketing, Communications, or related field preferred)
- 2-5 years of experience in sales, account management, or customer-facing roles
- Strong existing relationships with VARs/MSPs/MSSPs/System Integrators
- Strong communication and interpersonal skills
- Basic understanding of UCaaS/CCaaS/ or cloud technology
- Ability to manage multiple priorities and work in a fast-paced environment
Preferred Qualifications
- Experience with Hubspot
- Exposure to telecom, VoIP, AI, or UCaaS products
- Previous internship or role in sales, partnerships, or customer success
Key Skills
- Relationship building
- Sales and negotiation fundamentals
- Presentation and training skills
- Problem-solving/Solution Selling
- Time management
Required Key Skills :
