We are hiring!
To cater growing client base, we need dedicated supporting work
force.
If you are a motivated job seeker, looking to join
an enthusiastic team of hard working people,
review the
following job postings and apply at,
careers@vitelglobal.com
Network Support Engineer- VOIP
Shift Type : Night shift
Qualification : Graduate
Location : Hyderabad, Telangana
Mode of Operation : Work From Office
Number of Openings : 2
Job Description :
Working days: 5 days per week
Mode: WFO
About Vitel Global Communications Pvt Ltd:
Vitel Global Communications is a leading provider of VoIP (Voice over Internet Protocol) services, delivering high-quality communication solutions to businesses and individuals worldwide. We are committed to providing cost-effective, scalable, and reliable services, ensuring that our clients stay connected with their teams and customers across the globe.
As part of our expansion, we are seeking a dynamic and results-drivenTechnical support engineer to join our team at our Hyderabad office.
Roles & Responsibilities :
· Provide technical support for VoIP-related issues through phone calls and emails.
· Diagnose and resolve VoIP problems, including call quality issues, connectivity problems, and configuration errors.
· Assist customers with the setup, configuration, and maintenance of VoIP systems.
· Monitor and maintain VoIP infrastructure to ensure optimal performance and uptime.
· Collaborate with internal teams to escalate and resolve complex technical issues.
· Document and track customer interactions and technical issues in the support ticketing system.
· Conduct regular system checks and preventative maintenance to avoid service interruptions.
· Stay up-to-date with the latest VoIP technologies, trends, and best practices.
· Provide training and guidance to customers on VoIP system usage and features.
Required Key Skills :
