Why Call Recording Matters for Your Business
Ensure your business interactions are productive and compliant with legal standards. Vitel Global offers a flexible and scalable business call recording solution tailored to meet your business needs.
Key Features of Vitel Global Call Recording
Vitel Global's Call Recording feature enhances business communication by enabling automatic or on-demand recording of calls. It offers secure storage, easy access, and management of recorded conversations.
Centralized Management
Manage all your recorded calls centrally. This makes it easy to access and review conversations consistently and reduces the risk of lost or mishandled data.
Customizable Recording Parameters
Vitel Global allows you to customize your VoIP call recording settings according to your requirements. Whether you need to record all calls, specific users, or departments- our system adapts to your needs.
Compliance with Privacy Regulations
Stay compliant with legal requirements using the Vitel Global business phone system. Vitel Global Call Recording feature includes preset messages that notify all parties involved about the call being recorded. This feature helps protect your business from potential legal issues.
Expandable Storage Options
You can store thousands of hours of calls securely in the cloud with easy access and retrieval when needed. Our VoIP call recording solution includes ample storage space, with options to purchase additional storage as your business grows.
Supervisor and Employee Access Controls
Control who can access the recordings within your organization. You can grant team leads and employees the ability to review and download recordings for performance improvement.
Benefits of Vitel Global Call Recording
The Vitel Global Call Recording feature provides businesses with several benefits such as improved customer service through quality monitoring and valuable insights.
Recorded calls serve as a factual source and ensure that verbal commitments are honored which helps solve any dispute.
Automatic call recordings can help to identify areas of improvement in customer interactions. These insights are useful to train staff and improve customer service.
Use real-life call recordings to train new employees. This practical approach accelerates the onboarding process, helping new hires learn how to handle diverse situations.
Keep a detailed record of all communications. A reliable VoIP phone software that records and stores conversations securely is essential in industries where compliance is crucial.
Vitel Global’s call recording easily integrates with other VoIP features such as call forwarding, conferencing, and voicemail making it versatile and easy to manage.
How to Activate Vitel Global Call Recording
Vitel Global Call Recording feature can be activated by following a few simple steps-
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Admin Panel
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Navigate Settings Section
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Move to Recordings
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Turn on “ Record Calls” and Save
Personalized to Your Business Needs
Vitel Global’s scalable solution grows with your business whether you need to record business calls for a small team or an entire organization.
Adjust recording parameters, manage storage, and access recordings from any device.
Frequently Asked Questions
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How does Vitel Global maintain the privacy of the recorded calls?
Vitel Global ensures the privacy of all recorded calls through end-to-end encryption to prevent unauthorized access and secure cloud storage.
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How can employees access call recordings?
Employees can access, review, and download recordings through the admin portal. They can be granted access to their recordings for self-assessment and improvement.
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What are the storage limits for call recordings?
Vitel Global offers cloud storage according to the existing plan with the option to purchase additional storage. This ensures you have ample space to store all your business calls securely.
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How do I enable call recording on Vitel Global?
Enabling call recording is simple. Log into your Vitel Global admin portal, navigate to the call recording settings, and choose your preferred recording option. You can enable automatic or on-demand recording based on your business needs.
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How do I purchase additional storage?
Additional storage can be purchased directly by contacting dedicated Vitel Global customer support. Contact us now!
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Is it illegal to record a phone conversation in VoIP Phone Systems?
Yes, phone conversation recording is legal as long as all parties are informed and consent is provided. Vitel Global includes preset messages to ensure compliance with these legal requirements.
