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Coach Your Team Live with Vitel Global Call Whispering

The Vitel Global Call Whispering feature enables live coaching and guidance for your call representatives.

Ensure every customer interaction is handled with expertise providing excellent customer service.

Call Whispering

What is Call Whispering?

Call Whispering is a business phone feature that helps experts guide customer representatives during live calls.

Call Whispering allows them to provide live silent coaching to the customer support team without the client ever knowing. This feature is essential for improving agent performance, customer satisfaction, and call handling with professionalism.

How Does Vitel Global Call Whispering Work?

With Vitel Global's Call Whispering, experts can effortlessly join ongoing calls and offer live advice.

Monitor Live Calls

Experts can listen to ongoing active calls from their dashboard.

Real-Time Guidance

If necessary, they can discreetly whisper advice or instructions directly to the agent. This helps to navigate complex queries or difficult customers.

Call Performance

This immediate feedback procedure allows representatives to adjust their approach leading to better call outcomes.

Call management systems

Call Whispering vs. Call Monitoring vs. Call Barging

Call Whispering

Allows to guide customer representatives during a call without the customer’s knowledge and offers real-time coaching to improve call outcomes.

Call Monitoring

It involves listening to live calls without interaction primarily used for performance assessment and feedback.

Call Barging

Enables supervisors to join a call and interact with both the agent and the customer, often used to handle escalations.

Each feature serves a distinct purpose, but Call Whispering is particularly valuable for on-the-spot training and support.

Benefits of Vitel Global Call Whispering

Real-Time Agent Coaching

Equip your agents with the tools and knowledge they need to succeed during live calls, leading to better customer interactions.

Enhanced Customer Satisfaction

Immediate guidance helps resolve issues faster, improving the overall customer experience.

Improved Agent Training

Use real calls as training opportunities, allowing new agents to learn on the job with the support of experienced supervisors.

Reduced Call Escalations

Address potential issues before they escalate, minimizing the need for higher-level interventions.

Boosted Agent Confidence

Knowing that support is readily available during challenging calls helps agents feel more secure and perform better.

Consistent Service Quality

Ensure all agents adhere to company standards, providing consistent and reliable service across all customer interactions.

Real-World Applications of Vitel Global Call Whispering

New Agent Training

Train new hires providing real-time coaching and feedback during their early calls.

Managing Complex Queries

Assist the customer support executive with difficult customer queries or technical issues without interrupting the ongoing conversation.

Quality Assurance

Maintain high standards during every call by offering live coaching and corrections to the support team.

Call Whispering Software

Additional Features Offered by Vitel Global

Vitel Global offers a wide range of business phone features to enhance your business phone systems and call management processes In addition to Call Whispering.

Vitel Global Features

Ensure agents can stay connected and responsive no matter where they are by redirecting calls to any number or device.

Enable multiple parties to join a single call. Collaborate easily with team members in a conversation.

Automate the call handling process through self-selection call routing options without needing live agent assistance.

Transfer calls to the relevant team members or departments which helps in managing customer inquiries efficiently.

Place the incoming calls in a queue to address the huge call volumes efficiently and in an organized manner.

Get the ability to record business calls for future assessment and training purposes.

Best Practices for Call Whispering

Provide Productive Feedback

Guide your customer executive towards better performance with productive feedback.

Clear and Concise Resolution

Ensure that your explanations are easy to understand for the representatives and can be implemented instantly.

Monitor Efficacy

Review the impact of your sessions on agent performance and customer satisfaction to strategize your approach.

Call Whisper

Frequently Asked Questions

Experience the difference live assistance and coaching can make in your customer support with Vitel Global Call Whispering.

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