What is Voice API for Business?
A voice API for business refers to the tool that is used to make or receive business phone calls via an app programming interface (API). It can connect the internet-based app with the PSTN.
What is WebRTC Technology?
WebRTC technology refers to the web apps and sites that can capture and streamline the audio or video media along with the power of exchanging arbitrary data between browsers without the need for an intermediary.
What are the Cases used for Voice API?
The following are the cases used for Voice API:
-
Cloud-based IVRs
-
Call tracking solutions
-
Artificial Intelligence apps
-
Omnichannel Routing
-
Voice Notification & Alert
-
Contact center platforms
What are the Features of Voice API
The features of Voice API are as:
Press 1 Campaign
It can transfer the call broadcast to a third party and provide a chance to directly connect.
Automated Reports
It has a feature of tracking the response of the customer from multiple campaigns to analyze the success of the campaign.
Benefits of Voice API
The benefits of Voice API are as follows:
Better Customer Experience
It enables the organization to offer a highly interactive and engaging experience for their clients.
Enhanced Efficiency and Automation
The organization can automate routine tasks viz, customer inquiries handling, managing appointment scheduling, and processing transactions.
24/7 Availability
It enables round-the-clock customer support even if the human agents are eliminated.
Scalability
It can simply and easily scale with the requirements of the business no matter whether the company has a high volume of calls or not.
Personalization
It allows businesses to transfer personalized interactions based on the data of customers.
Avail of the Solid Voice API for your Business via Vitel Global
Get the highly secured and robust feature of Voice API via the Vitel Global platform where the user can save the cost to the maximum level with a higher automation system.
Frequently Asked Questions
-
What are the common cases of Voice API?
The common cases of voice API are:
Customer Support
Notification
Interactive services
Fraud Prevention
-
What are the Costs associated with Voice API?
The costs associated with Voice Calls are as follows:
Number of calls
Text-to-speech
SMS and MMS
Additional Features
-
Can I rely on Voice API in terms of security?
It is 100% secure when it comes to encryption, authentication, and compliance as it follows GDPR and HIPAA.
-
Can Voice APIs handle multiple Languages?
Yes, voice APIs can handle many languages for text-to-speech and speech recognition.
